What does is it mean that my shipment or cargo is rolled?
When your cargo is rolled, a few things will happen:
You will receive notifications from us informing you of the situation and providing an updated schedule, a revised Booking Confirmation, and the reason why the shipment/cargo was rolled
You will receive a compensation amount as we have committed to you at the beginning, in the form of a credit note with Maersk
Cargo Information
- What does it mean to be a buyer?
- A buyer, also known as a consignee, is a person or a company responsible for pur...
- What does it mean to be a supplier?
- A supplier (also known as a shipper or consignor) is a person or a company respo...
- If a ship does not leave, who will pay the costs?
- Our two way commitment product features competitive pricing with a loading guara...
- When do the loading and equipment priority come into effect?
- Always! No matter if you book with a spot rate or with a fixed 1 month, we will ...
- How can authorize my supplier to open bookings on my behalf?
- After logging in, click on your username on the top-right, and select ‘Company P...
- How can I track my cargo? What about my buyer/supplier?
- Both buyer and supplier can track a shipment by clicking on it in the 'Shipment'...
- Is there any restriction on equipment or commodity types I can book?
- On Twill you can book dry cargo in 20-40-45 (HC) box containers. You cannot book...
- How can I specify date/time of pick-up and other relevant information?
- Twill suggests a date of pick up according to the selected vessel. As soon as th...
- What happens if I cannot deliver my cargo on time?
- If you fail to notify Twill of cancellation of part or all cargo or fail to deli...
- If I have several containers in my booking can I cancel one of them?
- You can cancel any container in your booking. However, there may be a cancellati...
- If I have several containers in my booking can I amend one of them?
- Yes, you can amend any of the containers in your booking through our platform!...
- What does is it mean that my shipment or cargo is rolled?
- 1. You will receive a notifications from us informing you of the situation and p...
- What happens if my shipment or cargo is rolled?
- 1. You will receive a notifications from us informing you of the situation and p...
- What happens if inland service delivery times are not met for the delivery time and date?
- The pick up time in the Booking Confirmation is an indication only, which we wil...
- System is not working and I need to submit my VGM or shipping instructions. What can I do?
- Please contact our customer care team if you encounter any system issues! We wil...
- What are the ‘tasks’ in my booking overview?
- These are the actions required to make sure the cargo meets all requirements for...
- What is the shipping instructions deadline?
- This the deadline for you to upload shipping instructions to our Twill platform ...
- How do I submit the Verified Gross Mass for my container?
- Open your booking from the Dashboard and click on the......
- What happens if the shipping instructions are not submitted in time?
- If the shipping instructions are not uploaded on time, your shipment will be rol...
- How do I submit my shipping instructions?
- Open your booking from the Dashboard and click on the 'Start' button next to the...
- Are all Incoterms available on Twill?
- Twill is compliant with all Incoterms, but we are not able to provide insurance ...
- Do you accept personal effects shipments?
- We do accept personal effect shipments, but only if the shipment is booked by a ...