Twill | Cargo Information | Specify date/time of pick-up and other relevant information

How can I specify date/time of pick-up and other relevant information?

Twill suggests a date of pick up according to the selected vessel. As soon as the booking is confirmed, the Twill customer care team will contact you and agree on the specific date/time of pick-up and relevant info.

Cargo Information

How can I track my cargo? What about my buyer/supplier?: Both buyer and supplier can track a shipment by clicking on it in the 'Shipment'...
Is there any restriction on equipment or commodity types I can book?: On Twill you can book dry cargo in 20-40-45 (HC) box containers. You cannot book...
How can authorize my supplier to open bookings on my behalf?: After logging in, click on your username on the top-right, and select ‘Company P...
How can I specify date/time of pick-up and other relevant information?: Twill suggests a date of pick up according to the selected vessel. As soon as th...
What happens if I cannot deliver my cargo on time?: If you fail to notify Twill of cancellation of part or all cargo or fail to deli...
If I have several containers in my booking can I cancel one of them?: You can cancel any container in your booking. However, there may be a cancellati...
If I have several containers in my booking can I amend one of them?: Yes, you can amend any of the containers in your booking through our platform!...
What does is it mean that my shipment or cargo is rolled?: 1. You will receive a notifications from us informing you of the situation and p...
What happens if my shipment or cargo is rolled?: 1. You will receive a notifications from us informing you of the situation and p...
What happens if inland service delivery times are not met for the delivery time and date?: The pick up time in the Booking Confirmation is an indication only, which we wil...
If a ship does not leave, who will pay the costs?: Our two way commitment product features competitive pricing with a loading guara...
When do the loading and equipment guarantees come into effect?: Always! No matter if you book with a spot rate or with a fixed 1 month, we will ...
System is not working and I need to submit my VGM or shipping instructions. What can I do?: Please contact our customer care team if you encounter any system issues! We wil...
What are the ‘tasks’ in my booking overview?: These are the actions required to make sure the cargo meets all requirements for...
What is the shipping instructions deadline?: This the deadline for you to upload shipping instructions to our Twill platform ...
How do I submit the Verified Gross Mass for my container?: Open your booking from the Dashboard and click on the......
What happens if the shipping instructions are not submitted in time?: If the shipping instructions are not uploaded on time, your shipment will be rol...
How do I submit my shipping instructions?: Open your booking from the Dashboard and click on the 'Start' button next to the...
What is the two-way commitment?: If we fail to load your cargo within 3 days before or after the scheduled depart...
Are all Incoterms available on Twill?: Twill is compliant with all Incoterms, but we are not able to provide insurance ...
Do you accept personal effects shipments?: We do accept personal effect shipments, but only if the shipment is booked by a ...