New solutions for a new age

Introducing our new phone line to keep you connected.

Keeping you connected

Twill has been built to put the needs of you and your business first. That’s why we’re continuously trying to simplify the way you do business with us. Our new phone solution is a one-stop solution to help you stay in touch with us.

What's new for you?

While reaching to us, you can now take advantage of the new features of our phone solution. You can use the new manual selection to contact a certain department. You might also receive a personal pin code that will help you get forwarded to the relevant Twill contact. Please check the new phone solution advisory sent to you by your Twill contact to find out about the launch date and personal pin code (if applicable).

A range of benefits, and just one number!

Manual selection

With our new manual selection menu, you can quickly connect with our Twillers who can help you solve your issues.

Individual pin code

Individual pin codes help you save time and receive faster solutions to your issues. Just type in the 4-digit pin code given by your Twill contact while calling the phone number and you’ll be directly connected to the right person.

Call back option

If your Twill contact is on another call or is currently unavailable, you have the option to request a call back. This will initiate an automatic call back as soon as your agent is available.

Back-up team

If you have a question which does not require the assistance of your assigned Twill contact, you can choose to get connected to a back-up team instead. They will help you with all the information you need right away.

Immediate Feedback

Our new phone solution allows you to rate our service after every call. You can also give us valuable feedback after a call. To do this, simply stay on the line after the call and you will be directed to our post-call survey. This will help us steadily improve our service.

We hope that you take advantage of our new Phone Solution and that it helps simplify the way you communicate with us. If you have any further questions, please reach out to your assigned Twill contact.