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Company Stories
21st December 2017

2017 – Well that was a crazy year!

This is perhaps a bit of cliché – however the year is coming to an end and a new one is starting. For me the reflection on “well that was a crazy year” and “what a cool year we are now starting” is now coming to me like a welcome New Year’s guest. Maybe it’s []

Company Stories
14th December 2017

Customer care – it’s not just for the Customer Care team

Customers are funny. I can say that because I spend a lot of my time being a customer. When I book a hotel, when I go to the local grocery store, or when I order my Christmas gifts online. I probably spend the majority of my evenings being a customer in one form or another. []

Company Stories
7th December 2017

Getting to the heart of Twill

Twill makes shipping simple. Ask any Twiller, what makes Twill, ‘Twill’, and this will be their response. But what exactly is it that links us all, near and far, through the invisible thread of twilling a culture together? What is the heart of Twill? Defining our culture Let’s rewind to a cold January 2017 in []

Company Stories
30th November 2017

The difficulty with simplicity

November 30, 2017 –  “Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains.” If you ask “what’s rule number one for Twill?” there is one answer that you []

28th November 2017

Lost track of your container once again?

November 28, 2017 – As our American friends celebrate Thanksgiving and we all look ahead to Christmas many shipping companies are gearing up for the busiest time of the year. In our personal lives, thanks to small orders from the likes of Amazon, we are able to track our gifts from the depot to the door. []

Company Stories
23rd November 2017

Local strength, global reach

November 23, 2017 – Last week was a very special one for everyone at Twill; we achieved our biggest internal business goal, much earlier than expected. I feel very lucky to be the person writing a blog post after such a great milestone was achieved! I can tell you that there is no one ‘hero’ []

Product Updates
16th November 2017

Seamless simplicity

November 16, 2017 – When I first joined Twill, I loved its motto on very first sight – shipping made simple. It sounds like a great idea in a world where we have so much information to digest and so much data we can consume, right? For a system to be able to make something []

Company Stories
9th November 2017

“The Winning Formula”

November 9, 2017 – I often get asked the question: Why did you start a new company owned by a legacy freight forwarder? Why didn’t you either start Twill as a completely independent company or just make it a department or product of Damco? For me the answer to this is critical, as it is []

Company Stories
2nd November 2017

‘Agile’ is our Change Management methodology

November 2, 2017 – Disclaimer: I’m not a scrum master.  I’m not even a very good source if you want to talk ‘agile’. It’s only in the last five months since I’ve been working for Twill, that I have begun to understand what ‘working Agile’ means for me. What I lack in the agile arena, []

Company Stories
20th October 2017

Our little product secret: Ask Customers!

October 20, 2017 – As head of product in Twill, the two biggest topics that I need to provide answers to are: What to build, and what to build first. On one afternoon, we have our regular review on product roadmap. How do we make decisions on what Twill will look like in one year, []

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