
Import Customs Clearance
Secure Import Customs Clearance, driven by global expertise
Simplify your import customs clearance process with step-by-step guidance and efficient services from Twill. With decades of experience and knowledge on our digital platform, you can be sure of the secure arrival of your shipment in more than 150 destinations around the world.
Local experience
Ensure easy access to local markets with our expertise and intuitive digital platform.
Secure processing
Streamline your import customs clearance with compliance to local regulations, always.
Low-risk management
Our low-risk clearance management ensures the security of your cargo.
Import Customs Clearance Services
Effortless and efficient Import Customs Clearance with Twill

What is Import Customs Clearance?
Import customs clearance is the processing of shipped goods into a specific country and fulfilling government requirements for the shipment to gain inbound release. The import clearance process typically involves the preparation of this necessary documentation, depending on the goods you're importing and the country you're importing into.
Typically, import customs clearance should take less than 24 hours, but incorrect or incomplete import documentation can cause delays. Avoid this by partnering with an experienced customs broker who can help make importing simple and efficient. Our digital platform offers invaluable guidance on import customs clearance. This includes navigating the import rules, regulations and documentation required for international shipping.

Documents required for import customs clearance
There are various documents required for importers that are essential for import customs clearance. Some of these include:
Packing list
Import licences
Company details of all parties involved, including your business
Number of import transactions
Your unique customs identification number
There are more required documents for import customs clearance and all of them may differ depending on the type of goods you're importing and the country you're importing from and to. This is why it's always beneficial to employ the services of an experienced customs broker who knows the ins and outs of customs clearance for specific countries.

What happens after import customs clearance is completed?
Once your import customs clearance is completed, your shipment has successfully gained permission to enter the country. Your shipment will then be passed onto your chosen courier to be transported to its final destination.
However, you can only clear customs once all your owed duties are paid. You can make this process simpler with Twill's Import Customs Clearance digital service. Find out more about customs duty and our logistics services below.
Our Custom Clearance Services at Twill also include
If you are not familiar yet with our Custom Clearance benefits, here's an overview :
Export Customs Clearance
Find out how Twill can help you gain permission to export goods across international borders.
Read moreCustoms Clearance Documents
Learn what customs clearance documentation you need to ensure a smooth and efficient process.
Read moreCustoms Duty
Learn how Twill ensures you're paying the required customs duty and not being overcharged.
Read moreWhat are Customs Charges?
Learn all about customs charges, when they might be applicable and how you can reduce them.
Read moreRelated services
More logistics services to discover
At Twill, we offer a wide range of logistics solutions, from multimodal transportation to financial services and customs clearance services. We ship your cargo across the globe, all through our intuitive digital platform. Discover all the possibilities now.