During your booking
When you are placing your booking, you can select additional services. When you want to add customs clearance, you have the option to either choose Export customs clearance, Import customs clearance or both to your shipment – depending on the incoterms agreed for your shipment.
After your booking
Don’t worry if you forgot to include customs clearance during your booking process or if you changed your mind in regards to having Twill support you through your customs process. You can easily include and request customs clearance under the additional service section within your shipment.
What happens once you have included customs clearance in your booking
We know that handling and taking care of your customs clearance formalities is not always straight forward, so after you have added CHB to your shipment, our CHB experts will reach out to you to learn more about your cargo and your customs clearance. They make sure we gather all relevant information to make your CHB experience with us as seamless as possible.