Experience global Customs House Brokerage with local expertise

The customs clearance process can differ from country-to-country and from port-to-port. At Twill we realise the need to get your goods through customs and understand the challenges it may cause. That’s why we can handle Customs House Brokerage for you.

What is Customs House Brokerage (CHB)?

Customs clearance is a crucial part of shipping your cargo from Point A to Point B seamlessly across the world. All goods that cross a border must go through a customs clearance check point – whether they’re being exported, imported or even when your cargo is in transit. 

Each country has its own regulations, documentation and procedures when it comes to customs clearance. Customs House Brokerage or Customs Clearance is the service provided by specialists that know what regulations apply, what documents to submit and the different procedures to go through depending on the country where goods are being exported or imported.

Discover CHB with Twill

Our Customs House Brokerage service can help you with the complexities of border controls and customs regulations for both import and export cargo, at both origin and destination.

Our expert licensed customs brokers stay up to date with the latest rules and regulations, so you don’t have to. Try for yourself and experience how import and export custom clearance can easily be added to your shipment during and even after placing your booking, and let our experts guide you safely to shore.


Our CHB service includes

Import Customs Clearance

A government requirement to gain release of inbound cargo that involves the clearing of goods through customs borders and territories.

Export Customs Clearance

A government requirement to gain permission to load an outbound vessel, for exporters shipping outside of their trade zones.

Customs Transit Documentation

Allows customs clearance formalities to take place at the destination point rather than at the point of entry into the customs territory.

The benefits of CHB with Twill

There are many benefits of booking CHB with Twill – here are just some of them:

  • Personalised service

    When booking with Twill, you’ll get a personalised customs clearance service, tailor-made to meet the needs of your business and cargo.

  • Valuable partnerships

    To get your goods smoothly and quickly through customs clearance, we offer the expertise of the best customs brokers to simplify your customs.

  • Global network

    Every Twill booking is supercharged by Maersk, providing peace of mind and access to a trusted global network of services. This also means access to over 300 ports in over 160 countries through our shipping logistics – so you can take your business from local to global.

  • Local expertise

    When your business crosses borders, strong local alliances are important. Our local Twillers are always ready to help you.

  • Cost-efficiency

    We’ll help you make informed decisions based on relevant delivery terms and inland transportation – reducing delays in the supply chain and saving you money.

How to select CHB

During your booking

When you are placing your booking, you can select additional services. When you want to add customs clearance, you have the option to either choose Export customs clearance, Import customs clearance or both to your shipment – depending on the incoterms agreed for your shipment.

After your booking

Don’t worry if you forgot to include customs clearance during your booking process or if you changed your mind in regards to having Twill support you through your customs process. You can easily include and request customs clearance under the additional service section within your shipment.

What happens once you have included customs clearance in your booking

We know that handling and taking care of your customs clearance formalities is not always straight forward, so after you have added CHB to your shipment, our CHB experts will reach out to you to learn more about your cargo and your customs clearance. They make sure we gather all relevant information to make your CHB experience with us as seamless as possible.

Explore our other services

Ocean Transportation

With shipping services from over 300 ports, Twill enables small and medium-sized businesses to grow. We not only connect your business globally, but also simplify your end-to-end logistics in the process.

Inland Transportation

Your cargo’s journey never begins or ends at the port. When you’re shipping cargo, you want to get it transported from origin to destination. That’s why Twill offers Inland Transportation, enabling end-to-end shipping solutions to ensure your supply chain runs smoothly and without complications.

Value Protect

Even in the safest hands, accidents happen. If you’re shipping your cargo across the sea, you want to know that you won’t lose money if your cargo is damaged or lost. This is why Twill offers Value Protect, giving you peace of mind that your cargo is protected during transportation with us.

Monthly Fixed Rates

At Twill, we understand how important it is for you to have control over your freight shipping process. With our monthly fixed rates, we’re the first to give you quick and easy visibility of costs and the flexibility to plan your ocean freight in advance!

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