Get peace of mind for your cargo with Value Protect

Even in the safest hands, accidents happen. If you’re shipping your cargo across the sea, you want to know that you won’t lose money if your cargo is damaged or lost. This is why Twill offers Value Protect, giving you peace of mind that your cargo is protected during the transportation with us.

What is Value Protect?

Transportation carriers are often responsible only for their legal liability for damage caused to your cargo, which may not be equal to the full value of your cargo, and in many cases, may not be liable for the damage for the loss or damage at all.

That is why Twill is pleased to be introducing Value Protect to our integrated end-to-end logistics service – a new solution to keep the value of your cargo protected from logistics-related risks.

Value Protect has been added, as part of our logistics service, to address the many difficulties and annoyances that businesses face when trying to ship cargo while protecting it from risk and damage.

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What are the benefits?

Nobody likes to think about things going wrong, but if they ever did, we have your back.

  1. Peace of mind
    • With clear recovery tiers in Value Protect, you have less to worry about while shipping your cargo.
  2. Prices up front – No nasty surprises further down the line.
    • As with everything at Twill, transparency is key, so ValueProtect is available in varying packages based on the needs and type of cargo you’re shipping.
  3. NO DEDUCTIBLES
    • Making a claim is quick and easy since we know you and your business through our platform.
  4. One point of contact
    • With our dedicated 24/7 customer service team all your needs and queries can be answered effectively and paperwork becomes simple and easy.
  5. One Invoice
    • For your convenience, Value Protect will now be part of your standard shipping invoice.

Packages

Find the right package to suit your needs:

  1. Dry Starter
    • Compensation up to $15,000 USD
    • Pricer per container $29 USD
  2. Dry Base
    • Compensation up to $30,000 USD
    • Pricer per container $59 USD
  3. Dry Plus
    • Compensation up to $60,000 USD
    • Pricer per container $118 USD
  4. Dry Extended
    • Compensation up to $120,000 USD
    • Pricer per container $235 USD
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What Value Protect Covers

  • Fire
  • Fault or neglected in navigation or management of the vessel
  • Accidents due to heavy weather or other dangers of the sea
  • Theft
  • Saving or attempt to save life or property at sea
  • Cyber incidents
  • Cargo damages caused by delay
  • General Average

What Value Protect does not Cover

  • Commercial damages and financial losses as a result of delay
  • Inherent defect and wrongful handling by shipper
  • Geopolitical events
  • Natural disasters
  • Transport legs outside the Maersk Bill of Lading
  • Sensitive commodity exclusions*; fish, seafood, and some chilled fruits and berries

How to select Value Protect

There are 2 ways

  1. During your booking process
    • In the booking process, near the end, Twill offers you additional services including Customs Clearance and now Value Protect!
    • When selecting Value Protect, you will be able to select the package that best suits your needs.
    • It is that EASY!
  2. After you place a booking
    • Directly from the platform, in “Additional Services”.
    • Remember, in order to be eligible for Value Protect after booking, the container must not have been gated in.
    • For any additional questions, our award-winning customer care can help you via our online chat 24/7

Let’s get started today!

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