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Get peace of mind for your cargo with Value Protect

Even in the safest hands, accidents happen. If you’re shipping your cargo across the sea, you want to know that you won’t lose money if your cargo is damaged or lost. This is why Twill offers Value Protect, giving you peace of mind that your cargo is protected during the transportation with us.

What is Value Protect?

Transportation carriers are often responsible only for their legal liability for damage caused to your cargo, which may not be equal to the full value of your cargo, and in many cases, may not be liable for the damage for the loss or damage at all.

That is why Twill is pleased to be introducing Value Protect to our integrated end-to-end logistics service – a new solution to keep the value of your cargo protected from logistics-related risks.

Value Protect has been added, as part of our logistics service, to address the many difficulties and annoyances that businesses face when trying to ship cargo while protecting it from risk and damage.

secure your cargo

What are the benefits?

Nobody likes to think about things going wrong, but if they ever did, we have your back.

  1. Peace of mind
    • With clear recovery tiers in Value Protect, you have less to worry about while shipping your cargo.
  2. Prices up front – No nasty surprises further down the line.
    • As with everything at Twill, transparency is key, so ValueProtect is available in varying packages based on the needs and type of cargo you’re shipping.
  3. NO DEDUCTIBLES
    • Making a claim is quick and easy since we know you and your business through our platform.
  4. One point of contact
    • With our dedicated 24/7 customer service team all your needs and queries can be answered effectively and paperwork becomes simple and easy.
  5. One Invoice
    • For your convenience, Value Protect will now be part of your standard shipping invoice.

Packages

Find the right package to suit your needs:

  1. Dry Starter
    • Compensation up to $15,000 USD
    • Pricer per container $29 USD
  2. Dry Base
    • Compensation up to $30,000 USD
    • Pricer per container $59 USD
  3. Dry Plus
    • Compensation up to $60,000 USD
    • Pricer per container $118 USD
  4. Dry Extended
    • Compensation up to $120,000 USD
    • Pricer per container $235 USD
value protect twill

What Value Protect Covers

  • Fire
  • Fault or neglected in navigation or management of the vessel
  • Accidents due to heavy weather or other dangers of the sea
  • Theft
  • Saving or attempt to save life or property at sea
  • Cyber incidents
  • Cargo damages caused by delay
  • General Average

What Value Protect does not Cover

  • Commercial damages and financial losses as a result of delay
  • Inherent defect and wrongful handling by shipper
  • Geopolitical events
  • Natural disasters
  • Transport legs outside the Maersk Bill of Lading
  • Sensitive commodity exclusions*; fish, seafood, and some chilled fruits and berries

How to select Value Protect

There are 2 ways

  1. During your booking process
    • In the booking process, near the end, Twill offers you additional services including Customs Clearance and now Value Protect!
    • When selecting Value Protect, you will be able to select the package that best suits your needs.
    • It is that EASY!
  2. After you place a booking
    • Directly from the platform, in “Additional Services”.
    • Remember, in order to be eligible for Value Protect after booking, the container must not have been gated in.
    • For any additional questions, our award-winning customer care can help you via our online chat 24/7

Explore the other services you'll benefit from when booking with Twill

Ocean Transportation

With shipping services from over 300 ports, Twill enables small and medium-sized businesses to grow. We not only connect your business globally, but also simplify your end-to-end logistics in the process.

Inland Transportation

Your cargo's journey rarely begins or ends at a port. Explore our services today and see how, from door to door, across road and rail, our inland network solution keeps your cargo moving smoothly and swiftly until it reaches its destination. See what works best for you.

Monthly Fixed Rates

At Twill, we understand how important it is for you to have control over your freight shipping process. With our monthly fixed rates, we’re the first to give you quick and easy visibility of costs and the flexibility to plan your ocean freight in advance!

Customs House Brokerage

The customs clearance process can differ from country-to-country and from port-to-port. At Twill we realise the need to get your goods through customs and understand the challenges it may cause. That’s why we can handle Customs House Brokerage for you.

Still not a Twill Customer? Take advantage of the benefits and go global!

Keep your business growing, and leave the logistics to our experts.

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