Before you start shipping

Whether you’re shipping from door-to-door or want to insure your cargo, we’ve got just the service.

Illustration — Choosing between shipping options


Mandatory shipping documents

Here’s a checklist of all the mandatory documents you will be needing, wherever you ship to and/or from.

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    Arrival notice

    A document we send to the buyer or their contact person to let them know your shipment has arrived.

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    Packing list

    An important ocean freight document. Like it name says, it's a detailed list of what's in each container, how much you're shipping, and your cargo's destination.

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    Commercial invoice

    A key ocean freight document. The seller (exporter) sends this invoice to the buyer (importer). You need it during the customs clearance process.

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    Bill of lading

    The bill of lading is the transportation contract which you'll get from us. It includes all important shipment documents. The bill of lading is also proof the carrier received the goods in good condition from the shipper.


    Also think about this

    Taxes and duties

    Each country has its own ways of calculating duty and VAT, which is added to the goods you import. How much you pay depends on the type of goods and its commercial value. We recommend you calculate the total duty and VAT cost before you import.

    Know your HS code

    Harmonised System, or HS for short, is an international standardised system of names and numbers. It's used to classify different freights.

    You need the HS code for each individual product in your shipment for customs clearance. In every country, customs use HS to calculate the import duties and charges. Each HS code comes with its own import duties. HS codes usually have 8 characters and include letters and numbers. Some countries add an additional 2 to 4 characters to the HS code.

    Important Information: 6 - Digit Harmonized commodity code is mandatory

    Effective from November 1st, 2022, the 6-digit HS code is mandatory for all shipments & if not received, shipping instructions will be rejected. Kindly input the 6-digit HS code in the dedicated field.

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