Digital freight forwarder Twill celebrates first anniversary of making shipping simple

Maersk  start-up is now live in over 10 countries in just 12 months

The Hague, NL – 17 April 2018 – This week, Twill is celebrating its first anniversary following a year of rapid technology development for the digital freight forwarding platform. The company now operates in more than 10 countries, with ambitions to add 15 more countries to the platform in 2018.

Launched in April 2017, the idea behind Twill was to disrupt the freight forwarding industry, using the expertise and global footprint of partner company Damco (part of A.P. Moller – Maersk).

Troels Stovring, CEO of Twill commented: “When we started Twill, we were very excited about the opportunity of building a product from scratch. The platform exists to allow our customers to focus on their core business and leave us to handle their shipments, and we are striving to change the face of freight forwarding and make shipping simple in the digital world in which we live.”

Vincent Clerc, Chief Commercial Officer at Maersk commented: “With Twill, we are making shipping simple for our customers. We are unleashing a new-normal in an industry which is hungry for technological change and our reason for setting up Twill last year was down to the fact that digitalization is at the core of our vision to become the global integrator of container logistics, connecting and simplifying our customers’ supply chains – and that’s truly taking shape thanks to initiatives like Twill.”

Twill’s product journey so far

The original aim of the Twill platform was to allow customers to:

  • Place a booking instantly – 80% of bookings are completed within 3 minutes, and 30% within 1 minute
  • Create a central repository for storing all shipping paperwork – avoiding significant financial loss for customers through the process if documents are incorrect or missing
  • Receive instant notifications regarding the process of their shipment – minimizing the impact of exceptions

Historically, customers had to build up a relationship with multiple freight forwarders and actively follow up with them to get quotations and learn the progress of their shipment. The goal of Twill is to innovate this industry and improve the cumbersome process to ultimately make shipping simple.

“We have achieved a lot in the last 12 months, but the journey of Twill is far from finished – our ambitions are still high,” concluded Stovring. “In the coming months we are, for example, looking into enabling instant signup for new customers, undertaking deeper learning to further automate our operations, and exposing the Twill platform via web services so that other 3rd parties can integrate with Twill. There’s a lot of innovation still to come!”

Notes to editors:

So how does Twill work?

Once a customer has decided to use Twill for shipping their goods and has created a booking (the term used within Twill to indicate a shipment from source to destination), the counter-party will be requested to acknowledge the booking.

Once confirmed, the booking will be sent to the most appropriate carrier. From that moment on the freight forwarder, under the supervision of Twill, is responsible for delivering the goods to the destination.

In order to keep the customer well informed throughout the shipment, its progress is tracked via integration between the Twill system and that of the freight forwarder. Due to this coupling, Twill can notify the customer about the progress but also warn when action is required.

Such action could be, for example, confirming documents or uploading mandatory documents. By uploading all booking-related documents into the Twill system, tracking the notifications, conversations and acknowledgements, Twill implicitly builds up an audit trail that can be later consulted if there are any disputes regarding the shipment.

Tech features

And there are a number of specific features which set Twill apart from its competition:

  • Cloud-based solution – as Twill continues to expand into more and more countries around the globe, the platform must be able to sustain the load required on its performance. To guarantee this delivery, the platform consists of multiple distributed services, all deployed within the cloud. That means that Twill can scale dynamically when the need arises.
  • Data integration – in order to provide the best price and vessel schedules for its customers, Twill has to integrate a huge amount of data from a number of different sources. To manage this process, the Twill platform is constantly retrieving the prices and vessel schedules from different carriers and solving inconsistencies automatically without ‘manual’ intervention.
  • Avoiding bugs – like any complex software, unforeseen situations and bugs can be expected. To address this and minimize changes, all code that is written by Twill’s developers is verified by automated tests during the platform’s development cycles. If, even after all these pre-cautions, a bug occurs the development team is able to release fixes in just a couple of hours due to the fully-automated building and releasing of the platform.

Twill celebrates first anniversary of making shipping simple

Maersk digital freight forwarding start-up is now live in more than 10 countries

The Hague, NL – 16 April 2018 – This week, Twill is celebrating its first anniversary following a year of rapid technology development for the digital freight forwarding platform. The company now operates in more than 10 countries, with ambitions to add 15 more countries to the platform in 2018.

Vincent Clerc, Chief Commercial Officer at Maersk commented: “With Twill, we are making shipping simple for our customers. We are unleashing a new-normal in an industry which is hungry for technological change and our reason for setting up Twill last year was down to the fact that digitalization is at the core of our vision to become the global integrator of container logistics, connecting and simplifying our customers’ supply chains – and that’s truly taking shape thanks to initiatives like Twill.”

Troels Stovring, CEO of Twill also added: “When we started Twill, we were very excited about the opportunity of building a product from scratch. We have achieved a lot in the last 12 months and are making huge progress in making shipping simple, but the journey of Twill is far from finished – our ambitions are still high! We wanted to take this opportunity to reflect our product journey so far – where we started, how far we’ve come, and what lies ahead.”

Where we started

Before Twill was born, the team analyzed a lot of data – studying markets, competitors, conducting ideation sessions.

Troels comments: “Those exercises were helpful but they didn’t give us a concrete idea of what Twill would offer as a product. So we asked ourselves a fundamental question – ‘what problems will Twill solve?’ And the answers became clearer and clearer after we talked to customers.”

Twill’s first tradelane was China to the UK, and from interviews with customers it soon became apparent that shipping was perceived as hugely complicated in their world. After identifying common customer painpoints, Twill’s product vision and value proposition were created.

These conversations also set the number one rule of Twill’s product development – that at its heart, it would always be user-centric.

How far we’ve come

Soon after its initial launch, Twill saw success very quickly. And like every MVP (minimum viable product), as Twill grew the team saw bottlenecks of the product, and identified ways to fix those.

“In terms of customer needs, we have always kept communication open to our customers,” added Troels. “On average, we have around 10 formal customer interviews or testing sessions each month, as well as lot more phone and email conversations. We’re very proud that some of the key features we have developed, such as the most recent pre-booking feature, have all come from customer feedback.”

Today, Twill has four key features:

  • Easy booking – Traditionally, the quotation and booking process can take 3 to 4 business days with back and forth communication. With Twill, 80% of bookings are quoted and completed within 3 minutes, in just a few clicks. 30% of them are even done within 1 minute
  • Track & Trace – Visibility is a huge priority for Twill. The platform selectively displays major milestones to customers in real time. Internally, Twill uses more than 40 milestones for the customer care team to control the operation process and be ahead of any potential exceptions
  • Centralized paperwork – Often in the shipping process, documents are late or wrong, potentially causing significant financial loss to customers. Twill facilitates the document flow in the process and gives transparency. The platform has more than 5,700 documents uploaded and flowing among different parties
  • 24/7 Customer Care – Exceptions are unavoidable in logistics sometimes. All customers want is to be well informed and taken care of, and Twill’s operation dashboard helps to do that. Combined with Twill’s people on the ground in each country in which the platform is live, customers can rest assured that the customer care team is always on top of exceptions and have expertise to minimize any possible impact

What lies ahead

So far, Twill has gained a year’s experience handling Full Container Load (FCL), buyer-controlled freight business (FOB incoterm for example).

In its initial development Twill focused solely on developing the product for the needs of small and medium sized customers. Looking ahead in 2018, the company is ambitious about bringing the platform to more customers. Daisy Zhang, Twill’s Head of Product, explains three new additions to come:

“Firstly, we will expand our service offering into shipper-controlled freight business (CIF incoterm for example) and Less than Container Load (LCL) freight, as well as adding more countries.

“Secondly, we will expand our product to serve a certain group of big customers. We recently conducted some research on the needs of our larger customers, and found that some of them share the same painpoints as our current customer group. Evolving the platform based on their needs will also add huge value to our current customer group. We have a plan already in place to bring the platform to some larger customers this year.

“And last but not least, we will continue to improve the user experience as a continuous journey. With all that we have achieved in the last 365 days, we are already on high speed when it comes to development and will move quickly based on our previous experiences. Our focus is always on delivering value for our customers – and ultimately the measure of whether we are achieving that is if they would recommend us to others in making shipping simple.”

Benelux forms latest addition in Twill’s global expansion

The Hague, NL – 27 March 2018 – As part of Twill‘s rapid expansion plans, the company has this week added Benelux to the import countries available on its digital freight forwarding platform.

Twill prides itself on providing an online solution that is so simple and easy to use that it can take as little as 30 seconds to place a cargo booking. Building on the expertise of partner company Damco, Twill’s agile approach to freight forwarding means that the platform is constantly adapting as the market continues to evolve.

In 2018 the company plans to add more than 15  countries to its platform with the aim of opening up the digital freight forwarder to an even wider range of customers.

Troels Stovring, CEO of Twill commented: “Benelux is a hugely important market for us – not only is it our home-turf, it’s also home to the Port of Rotterdam, the largest port in Europe. That means that this latest expansion helps us to be seriously well-connected across Europe, ultimately enabling us to provide an even better, faster and more wide-ranging service for our customers.”

Naud Frese, Chief Commercial Officer, Benelux & Switzerland at Damco added: “Our customers are thrilled that we are introducing Twill into The Netherlands and Belgium to become one of the first freight forwarders with a digitized solution in this market. We’ve been looking at ways in which we can improve end-to-end visibility for our customers and manage logistics in a much more practical way. We can really disrupt the market with this cutting-edge technology – it will make waves in the industry and truly redefine the future of container logistics.”

Damco is the market leader in Supply Chain Management in Benelux, particularly in the retail and lifestyle vertical. Based in Rotterdam, the company operates warehouses in both the Netherlands and Belgium, offering a full-suit of SCM and freight forwarding services to help customers simplify their supply chain.

Customers based in Benelux can now ship with Twill from China, Vietnam, Indonesia or India – so if you’re looking for a platform that’s easy to use and offers a broad range of proactive milestones, sign up to make your first booking now: www.twill.net

 

ENDS

Notes to editor:

For more information:

Claire Grant, Athene Communications

T: 01733 207344 | E: claire.grant@athene-communications.co.uk

 

About Twill

Born out of a desire to simplify shipping for its customers, Twill is a digital freight forwarder. Launched in April 2017, Twill enables you to book, manage and monitor your shipments at the click of a button – from quotation and documentation right through to delivery.

Building on the expertise of its partner company Damco, Twill’s agile approach to the development of freight forwarding means that it can be responsive as the market continues to evolve. Dedicated Twill customer care teams at origin and destination countries make the process as simple as possible.

Twill currently serves full container load, ocean services from port to door, importing from China (including Hong Kong and Taiwan territories), India, Vietnam or Indonesia to the UK, Spain, Benelux, Poland, Mexico, the US or the Czech Republic.

With Twill, shipping has never been simpler.

Digital freight forwarder Twill enters the US

The Hague, NL – 15 March 2018 – Twill has announced that its digital freight forwarding platform has officially entered the US market. Driven by a desire for innovation and capitalising on Damco’s background in the industry, Twill offers a truly complete solution for customers.

In the context of a market facing rapid change and disruption, the digital nature of the Twill platform combined with Damco’s industry knowledge offers the US market a unique approach to freight forwarding.

The platform also provides access to a new type of customer – one that isn’t bound by traditional supply chain processes. Lucia Pinheiro, Area CEO US West Coast and Canada, Damco commented: “Twill provides us with a new, innovative approach to the market. It’s about time that the digital world is accepted in logistics, and we’re excited to have this opportunity to really shape the future of our industry.”

Jeremy T. Haycock, Area CEO US East Coast at Damco added: “Our industry has indeed changed dramatically over the last couple of years, and Twill provides us with an opportunity to really shift our operations. Also existing customers are enthusiastic about using Twill – the market is finally recognising that the new world is a digital one!”

Troels Stovring, CEO of Twill added: “Damco is already very big in the US market but Twill offers a fantastic differentiator. Not only does the platform improve the booking process by largely removing human error and making the entire process much more simple, but it also provides a personalised experience for our customers and they know that they have access to our proactive customer care team. We’re looking forward to seeing the change which this innovation will bring to the US market.”

Narin Phol, Regional CEO for the Damco Americas region concluded: “If you look at Twill’s customer promise, its aim is really to make things simple for the customer. The US is one of our biggest markets across the globe, and with Twill we can ultimately help our clients to become more efficient and allow them to get on with their core business. We have significant strengths with our technology in comparison to standalone platforms which don’t have Damco’s experience behind them – and that’s what will set us apart.”

Twill serves full container load, ocean services to the US from China, Vietnam, Indonesia and India. Sign up to place your booking here: www.twill.net

 

ENDS

Notes to editor:

For more information:

Claire Grant, Athene Communications

T: 01733 207344 | E: claire.grant@athene-communications.co.uk

About Twill

Born out of a desire to simplify shipping for its customers, Twill is a digital freight forwarder. Launched in April 2017, Twill enables you to book, manage and monitor your shipments at the click of a button – from quotation and documentation right through to delivery.

Building on the expertise of its partner company Damco, Twill’s agile approach to the development of freight forwarding means that it can be responsive as the market continues to evolve. Dedicated Twill customer care teams at origin and destination countries make the process as simple as possible.

Twill currently serves full container load, ocean services from port to door, importing from China (including Hong Kong and Taiwan territories), India, Vietnam or Indonesia to the UK, Spain, Poland, Mexico or the Czech Republic.

With Twill, shipping has never been simpler.

Twill adds Mexico to its digital freight forwarding platform

The Hague, NL – 27 February 2018 – Twill has announced that Mexico is the latest addition to its digital freight forwarding platform. This announcement means that since its launch less than a year ago, Twill now operates in five import countries and four export countries.

As a digital freight forwarding solution, Twill is bringing the industry into the 21st century. Serving full container load, ocean services from port to door, Twill’s booking process is designed to make shipping simple and it can take as little as 30 seconds to place a cargo booking on the intuitive platform.

By partnering with Damco, Twill can utilise its existing footprint across the globe. Dedicated Twill customer care teams at each origin and destination country make the process as simple for customers as possible.

Alexandra Loboda, CEO of Mexico at Damco commented: “We’re delighted to be rolling out Twill into Mexico and there’s a lot of excitement amongst our customer base! For a while now, we’ve been looking at ways in which we can improve end-to-end visibility and manage logistics in a much more practical way. A lot of our customers are transactional, and Twill offers an innovative solution to better serve both current and new customers. It also means that we can differentiate from our competitors – we truly believe this sort of technology is the future.”

Narin Phol, Regional CEO for the Damco Americas region added: “Twill brings a huge amount of simplicity to our operations. Technology is changing at such a fast pace that it’s essential we act now to ensure we are delivering the best for our customers. Twill’s Supplier Initiated Booking feature is also hugely important for us and will help us to enter new markets as well as add more value for our existing customer base.”

Initial customer feedback has shown that the visibility provided through the platform, the ability to manage all paperwork in one place and Twill’s proactive customer care team are all reasons why existing customers in Mexico are already very interested in the new platform.

Troels Stovring, CEO of Twill concluded: “Mexico is the largest market in Latin America and while it is still largely considered an emerging market, it is expected to grow significantly in 2018, making it a major player for us in the context of global trade. We’re one of the first in Mexico to offer this sort of solution for our customers. It’s clear to see that companies in Mexico are open to new ways of working and are constantly looking for new ways of doing things, and we’re excited to play our part in that.”

If you’re interested in shipping to Mexico from China, Vietnam, Indonesia or India, sign up to make your first booking here: www.twill.net

ENDS

Notes to editor:

For more information:

Claire Grant, Athene Communications

T: 01733 207344 | E: claire.grant@athene-communications.co.uk

About Twill

Born out of a desire to simplify shipping for its customers, Twill is a digital freight forwarder. Launched in April 2017, Twill enables you to book, manage and monitor your shipments at the click of a button – from quotation and documentation right through to delivery.

Building on the expertise of its partner company Damco, Twill’s agile approach to the development of freight forwarding means that it can be responsive as the market continues to evolve. Dedicated Twill customer care teams at origin and destination countries make the process as simple as possible.

Twill currently serves full container load, ocean services from port to door, importing from China (including Hong Kong and Taiwan territories), India, Vietnam or Indonesia to the UK, Spain, Poland, Mexico or the Czech Republic.

With Twill, shipping has never been simpler.

 


 

Twill agrega a México a su plataforma digital de reenvío de mercancías

La Haya, – 27 de febrero 2018 – Twill anunció la incorporación de México a su plataforma digital de carga. Con este anuncio, Twill ahora opera en cinco países de importación y cuatro países de exportación desde su lanzamiento hace menos de un año.

Como solución digital de reenvío de mercancías, Twill lleva la industria al siglo XXI. El proceso de reserva de Twill, que ofrece carga completa de contenedores y servicios oceánicos desde el puerto hasta su puerta, está diseñado para simplificar el envío y colocar una reserva de carga en la plataforma intuitiva puede tomar tan solo 30 segundos.

Al asociarse con Damco, Twill puede utilizar su alcance existente en todo el mundo. Los equipos dedicados de atención al cliente de Twill en cada país de origen y destino hacen que el proceso sea lo más simple posible para los clientes.

“Estamos encantados de lanzar Twill en México y hay mucho entusiasmo entre nuestra base de clientes Desde hace tiempo, hemos estado buscando formas de mejorar la visibilidad de extremo a extremo y gestionar la logística de una manera mucho más práctica. Muchos de nuestros clientes son transaccionales, y Twill ofrece una solución innovadora para brindar un mejor servicio tanto a los clientes actuales como a los nuevos. También significa que podemos diferenciarnos de nuestros competidores, realmente creemos que este tipo de tecnología es el futuro “, comentó Alexandra Loboda, directora general de Damco en México.

Por su parte, Narin Phol, director ejecutivo regional de Damco para la región de Américas, agregó: “Twill aporta una gran cantidad de simplicidad a nuestras operaciones. La tecnología está cambiando a un ritmo tan rápido que es esencial que actuemos ahora para asegurar que estamos entregando lo mejor para nuestros clientes. La función de Reserva Iniciada por el Proveedor (Supplier Initiated Booking) de Twill también es muy importante para nosotros y nos ayudará a ingresar a nuevos mercados, así como a agregar más valor a nuestra base de clientes existente “.

Los comentarios iniciales de los clientes han demostrado que la visibilidad proporcionada a través de la plataforma, la capacidad de administrar toda la documentación en un solo lugar y el equipo proactivo de atención al cliente de Twill, son todas razones por las cuales los clientes existentes en México ya están muy interesados en la nueva plataforma.

“México es el mercado más grande de América Latina y aunque todavía se le considera un mercado emergente, se espera que crezca significativamente en 2018, convirtiéndolo en un actor importante para nosotros en el contexto del comercio mundial. Somos uno de los primeros en México en ofrecer este tipo de solución para nuestros clientes. Está claro que las empresas en México están abiertas a nuevas formas de trabajo y están constantemente buscando nuevas maneras de hacer las cosas, y estamos muy contentos de poder hacer nuestra parte en eso “, concluyó Troels Stovring, director ejecutivo de Twill

Si está interesado en enviar a México desde China, Vietnam, Indonesia o India, regístrese para hacer su primera reserva aquí: www.twill.net

 

FIN

Notas al editor:

Para más información:

Rafael Luna Grajeda, PR Consulting México

T: 52155 49155530| E: rafael@prconsultingmexico.com

 

Acerca de Twill

Nacida del deseo de simplificar el envío para sus clientes, Twill es un agente digital de carga. Lanzado en abril de 2017, Twill le permite reservar, administrar y controlar sus envíos con solo hacer clic en un botón, desde la oferta y la documentación hasta la entrega.

Construyendo sobre la base de la experiencia de su empresa asociada Damco, el enfoque ágil de Twill para el desarrollo del transporte de mercancías significa que puede ser receptivo a medida que el mercado continúa evolucionando. Los equipos dedicados de atención al cliente de Twill en los países de origen y destino hacen que el proceso sea lo más simple posible.

Twill actualmente sirve carga completa de contenedores, servicios oceánicos desde puerto hasta su puerta, importación desde China (incluidos los territorios de Hong Kong y Taiwán), India, Vietnam o Indonesia al Reino Unido, España, Polonia, México o la República Checa.

Con Twill, el envío nunca ha sido tan simple.

Twill continues ambitious global expansion with India

The Hague, NL – 13 February 2018 – Twill, a digital freight forwarder designed to make shipping simple, has today taken its first customer booking in India. Initially identified as one of Twill’s target export countries, later this year India will also be made an import country on the platform.

Twill is now present in eight countries, and alongside this continuous roll-out the platform is constantly being improved and updated. Different countries have different requirements and the flexibility of Twill means that the platform can be added to and adapted on an ongoing basis.

Troels Stovring, CEO of Twill commented: “The reason we’ve selected India as our next export country is simple: our customers were asking for it. Damco’s existing footprint in India is huge, and therefore offers us a lot of opportunities. We’re super excited to be continuing our global journey and have no doubt that including India will enable our customers to get much more value from using Twill. This is our first new country for 2018 – and there’ll be many, many more!”

Vishal Sharma, CEO India, Bangladesh, Sri Lanka at Damco added: “Twill is the future of freight forwarding – we absolutely need something like this in today’s market if we are to come up with a value proposition that makes the whole shipping process easier for our customers. Twill’s focus is primarily on providing an excellent customer experience and we are delighted to be able to take part in such exciting developments here in India.”

Damco employs over 370 people in India across five offices, headquartered in Mumbai.

The Twill platform will continue to expand over the coming months, offering export and import services from even more locations. Experience just how simple shipping can be and sign up to make your first booking here: www.twill.net

 

ENDS

Notes to editor:

For more information:

Claire Grant, Athene Communications

T: 01733 207344 | E: claire.grant@athene-communications.co.uk

 

About Twill

Born out of a desire to simplify shipping for its customers, Twill is a digital freight forwarder. Launched in April 2017, Twill enables you to book, manage and monitor your shipments at the click of a button – from quotation and documentation right through to delivery.

Building on the expertise of its partner company Damco, Twill’s agile approach to the development of freight forwarding means that it can be responsive as the market continues to evolve. Dedicated Twill customer care teams at origin and destination countries make the process as simple as possible.

Twill currently serves full container load, ocean services from port to door, importing from China (including Hong Kong and Taiwan territories), India, Vietnam or Indonesia to the UK, Spain, Poland or the Czech Republic.

With Twill, shipping has never been simpler.

Twill launches Supplier Initiated Booking

Driven primarily by our large volume customers, our new Supplier Initiated Booking (SIB) function is designed to provide more flexibility for our customers, allowing the choice of delegating the booking process to your suppliers.

The new capability maintains control with the consignee by providing them the authority to approve each shipment in just three clicks.

There are a number of key benefits to be gained from using the platform with supplier initiated booking functionality:

  • Accuracy – the SIB function means that the responsibility of when to place the booking remains with the supplier, based on their production plans
  • Simplicity – the entire process for our consignees is reduced from 12 clicks to just 3
  • Transparency – both consignee and supplier can view every single shipping milestone to stay up to date
  • Flexibility – you can choose to authorise as few or as many of your suppliers as you wish
  • Relationship-building – SIB helps suppliers build trust with our consignees, and reduces communication back and forth

From a freight forwarding perspective, Twill is one of the first to be able to offer this kind of capability to our customers. We listened to what you want from Twill, and this new function is open for anyone to use – whether you’re shipping 1 container a month or 30 containers a month.

Since our conception in April 2017, Twill has always taken on board customer feedback and worked to develop our platform based on customer requirements. The next step will be for us to enable more of a conversation between the supplier and consignee on Twill – moving more towards a complete self-service model on the platform.

The SIB capability is now live on the Twill platform. Experience what shipping looks like in the 21st Century and sign up to make your first booking here: www.twill.net

Richard Few, Commercial Lead

Twill’s digital freight forwarder expands into Vietnam and Indonesia

October 24, 2017 – The Hague, NL – 24 October 2017 – Twill, a digital freight forwarder designed to make shipping simple, has today announced its expansion into Vietnam and Indonesia. Just eight months after first launching on the China to UK tradelane, Twill now also imports ocean freight from Vietnam and Indonesia to both the UK and Spain.

Building on the expertise of its partner company Damco, Twill is a digital platform which allows customers to book, manage and monitor shipments online at the click of a button.

Vietnam alone shipped US$210.8 billion worth of goods around the globe in 2016, and both countries offer huge opportunity and face increasing demand as freight forwarding continues to expand across the region.

Barbara Peric, Head of Operations at Twill commented: “We spend a lot of time with our customers here at Twill, understanding their needs so that we can provide them the best service possible. Given our partnership with Damco, we are able to expand and add new geographies to our service much faster than our competitors. This latest addition to our platform reflects what our customers are asking for, and as we continue to expand over the coming year, we will continue to add the tradelanes which are most relevant for them.”

Chris Coxon, Logistics Manager at PJA Distribution has used Twill for 27 shipments from China to the UK over the last six months. He added: “With Twill, it is so easy to see what you have booked, and what stage it is at – you can book a shipment in a matter of minutes. The clarity of the information available is excellent, as all the information you need is there at a glance. And the support provided by Twill staff throughout is second to none.”

Twill prides itself on having a proactive and knowledgeable customer care team that sits behind its innovative platform, to ensure that customers’ bookings are always well cared-for. Twill’s customer care team has representatives in Shanghai, Jakarta, Ho Chi Minh City, the UK, Spain and the Czech Republic.

The platform will continue to expand over the coming months, offering export and import services from even more locations.

Experience what shipping looks like in the 21st Century and sign up to make your first booking here: www.twill.net

Twill at Multimodal

Twill is launching in the UK – and you’re invited!

To mark our public launch we are exhibiting at Multimodal 2017, the UK & Ireland’s largest premier logistics event, taking place on the 4th-6th April at the NEC in Birmingham.

Multimodal is in its tenth year and attracts decision makers from various industries, all interested in freight transport, logistics and supply chain management – making it a great place to showcase Twill’s innovative and forward-looking platform.

During the exhibition, you can visit Twill on stand 8065 where we will be promoting the launch of our platform. Why not stop by over the 3-day event to meet the Twill team? You will have the opportunity to try out our digital platform and hear about our vision for the future.

Our CEO Troels Stovring will also present his view on ‘Digital Disruption in the Freight Forwarding Industry’ – in the Logistics Theatre on the 4th April, 15:30 – 16:10. The presentation will explore the inefficiencies in current freight forwarding solutions and discuss how digitalization will shape the industry in the future.

We invite you to come and support Twill’s public launch.

Now available to UK customers

Twill went live to the public on April 10th!

Last week, we had three great days at Multimodal where we unveiled our new digital platform. We engaged with many interested visitors, logistics providers and journalists, and we received good feedback and ideas for further improvement.

From this week onwards, our platform is open to new customers shipping from China to UK. Currently, we offer full container load services from the origin port to the destination doorstep on the China-UK tradelane. As we continue to develop, we will add more shipping routes and more products.

Our launch has received good attention in the media. For example this article from Loadstar where Twill Stovring, Twill CEO, was interviewed and highlighted the fundamental ambition for Twill: “Our overriding endeavour is to keep the booking process of freight as simple as possible. Other media coverage include among others Global Trade Magazine and JOC.

Sign up for your first Twill shipment now if you ship from China to UK.