How Twill embraced agile

Since our launch in 2017, the team at Twill have embraced an agile methodology – which is a process of working that encourages collaboration, adaptation, and efficiency. It is formed around key roles and events within teams and the company as a whole. These include daily Huddles, Sprints, Scrum Masters and more. If you’re not familiar, take a look at this handy guide on the terminology.

This year we wanted to see how we could improve our agile mindset, so we introduced Minke de Haan, an Agile Coach, to the team. In this week’s blog we spoke to her about how she’s been working with Twill, her experiences and why an agile culture could be beneficial for other businesses:

What have you been working on with the team at Twill in your time here?
“I began my work at Twill with a vision workshop – this was to help me understand what they wanted to do, where they wanted to go with Twill and why. In my opinion, having this understanding of the wider vision and strategy is crucial to ensuring everyone is aligned from the beginning.

“After this, I spent a few weeks observing and understanding the Product team and Tech team – where I spent my time discovering ways they could improve their agile processes. In this time I started to see how they could work better together and better utilise agile processes to get over obstacles and achieve their goals.

“I believe that it’s important not to just optimise little things here and there – but to really prepare, understand and then implement. So all of this preparation culminated in two workshops that laid out what agile could do for these teams alongside the vision of leadership over the next 6, 9, 12 months. Then it was about finding out what the teams needed from each other if they were to further implement an agile methodology – and what did they need from agile.”

Why is an agile culture important to a company like Twill?
“For a start-up like Twill you need to deliver fast, while maintaining great quality, and as a start-up, you feel a desire to prove yourself to the world and prove that you’re here to stay. You want to get to a point where you not only have a strong platform, as Twill does, but you are an established company that delivers new products or features at the right time and in the right way.

“On top of this, Twill thrives on delivering added value for their customers, that’s the end goal for them and many companies. You might have a great idea, with great market research, but if you as a company aren’t able to deliver it to the market and get real feedback from customers – then it stays an idea.

You say you’ve been working with the leadership team at Twill – how important is leadership to an agile company?
“Leadership is very important. When you look at a traditional company, the leadership tends to demand results and then micro-manage. In an agile company, leadership understands that they can coach people and support them by helping move barriers or obstacles that might be stopping growth or progress.

“What’s good about the leadership team at Twill is that they are passionate and ambitious, which is rare in many companies. For example, in a roadmap session where in most companies you will get 15 – 20 ideas out of a workshop, at Twill you get 150 – 170! So then it becomes a case of structuring this ambition. We developed a roadmap for the next 12 months – with a focus on the first three months and then the next 6 months. The later 9 – 12 month periods were more vague because there a lot of potential things that can change in that time – so you want to be able to adapt to those changes.

“At Twill the leadership team is also working in two-week sprints. So when every sprint finishes they look back and review – then plan ahead for the next sprint. This allows the leadership team to, alongside their normal job roles, achieve some goals that are really important for Twill++ (Agile as the heartbeat of the organisation).

What are the tangible benefits of an agile culture?
“I think there are two strong tangible benefits of an agile culture. Firstly, it allows everyone to do what they do best. When everyone is aligned, working together and helping each other achieve their goals and remove obstacles, nobody is having to work out problems on their own – which can not only be difficult but also time-consuming.

“Secondly, I’d say a great benefit is transparency. A strong roadmap shows where we are and when we need to deliver things. This means, for example, that we now have more conversations with stakeholders and teams about what and how we need to deliver value to our customers.”

Finally, what would be your reflections on working with Twill so far – and what advice would you give to other companies thinking of embracing agile?
“From the moment I arrived at Twill it’s been a great journey – the teams here are really willing to change, learn and grow. For me that made the transitions we needed to make, so much easier – because everyone was open to change, even when there were obstacles.

“For me, it is important with embracing Agile that we are all in this together or we don’t do it at all. I really feel and see at Twill that we are all in this together – there is no hierarchy.

“To other companies looking at going agile, I’d reiterate some of the things I’ve said here – prepare, understand and then implement. There’s no one-day, one-job fix – it is a process and everyone has to be involved and aligned in that process for it to really work and be sustainable.”

The Life of Twill’s Head of People

At Twill we want to give our customers and the general public a glimpse into how our company runs on a day to day basis – as well as the people who make it tick. Our ‘Day in the Life’ blog series continues this week as we spoke to Ramona Sandu, Head of People at Twill, on what her job entails, what it means for our customers and what an average day looks like for her:

What is involved in your role as Head of People at Twill?
“As Head of People, my role involves building the internal structure of Twill – defining who and what makes a Twiller. That covers a lot of things, from recruitment to strategy.

“My role within Twill is aligned with my purpose – I aim to lead from the heart to help build the team and company I want to work for. For this reason, employee culture is important to me – building a culture that functions on open and honest relationships is one of my priorities for ensuring the success of Twill’s people.

“At Twill we believe in ‘disrupting logistics’, and my role takes this in a different direction by also disrupting ourselves; asking how we can get better and improve as a company. When we do a great thing – whether it’s for a customer or introducing a new product – that’s brilliant and we should celebrate it. So we’re walking the fine line of “this is how we do things around here (i.e. our culture) and “how could we do that even better next time?”

So what does an average work day look like for you?
“Well, there’s rarely an average day at Twill! But typically a big chunk of my day is dedicated to getting the right Twillers into the company. This can be on a strategic level or literally interviewing people for roles within the business. The role employees play in Twill is vital, so it is essential that I choose the right fit to fulfil Twill’s visions and values.

“I am also responsible for advising Twill’s leadership team on the people strategy and as a member of the Leadership team, I am actively involved in the overall company strategy. Some of my peers call me a “special HR”, namely a very business minded one. I take that as a compliment as that’s the only way to effect strategy as a Head of People.

“Beyond my work in this advisory role and recruiting staff, I also support Twill’s roll-out to new countries. I’ll be involved with this from an early stage, mainly liaising with the human resources in either a specific area or country so that Twill is able to recruit the right people for the job and challenges that might face that specific region.”

How would you describe your role from a customer perspective?
“I certainly feel as though my role as Head of People delivers value to our customers. Our focus on delivering simplicity and results for our customers is a result of the careful selection of people me and my team recruit, and the culture within Twill that we help to foster. It is always a pleasure to hear about Twill delivering the right customer experience, as it evidences the fact that we have the right people working in Twill and are building the right culture.”

What’s your favourite thing about working at Twill?
“I am lucky to get to live my purpose: build the company I want to work for and lead colleagues around me from the heart. I am grateful and humbled to have this opportunity at work because I know it can be rare!”

Digital freight forwarder enters Thailand and Malaysia

The Hague, NL – 25 June 2018 – Twill, a digital freight forwarder designed to make shipping simple, has today launched into Thailand and Malaysia, the latest import countries to be added to the online platform.

Driven by customer demand, Twill is now present in 17 countries after just 14 months of operation under partner company Damco. Instant quotations are available 24/7 and it takes just 30 seconds to place a cargo booking on the platform – which can all be done using the intuitive online dashboard.

Erry Hardianto, Thailand, Malaysia & Singapore Area CEO at Damco commented: “The market here is very much ready to accept this new way of freight forwarding. We’re seeing more and more companies willing to try this kind of technology every day and our customers have made it clear that they want to see greater innovation from Damco – Twill provides that in abundance and we’re excited to take our customers on the digital journey.”

Troels Stovring, CEO of Twill added: “The beauty of Twill is that it takes the complexity of shipping away from our customers. We’re one of the first to be serving these countries and our large global network means that we can deliver on what our customers – and shippers – are asking for. Both countries are growing very quickly and it’s impossible to ignore them. The time is now for us to make shipping simple.”

Customers can now place a booking from Thailand and Malaysia by visiting the company’s website: www.twill.net/sign-up

 

Notes to editor:

For more information:
Claire Grant, Athene Communications
T: +44(0)1733 207344 | E: claire.grant@athene-communications.co.uk

About Twill
Born out of a desire to simplify shipping for its customers, Twill is a digital freight forwarder. Launched in April 2017, Twill enables you to book, manage and monitor your shipments at the click of a button – from quotation and documentation right through to delivery.

Building on the expertise of its partner company Damco, Twill’s agile approach to the development of freight forwarding means that it can be responsive as the market continues to evolve. Dedicated Twill customer care teams at origin and destination countries make the process as simple as possible.

Twill currently serves full container load, ocean services from port to door, importing from China (including Hong Kong and Taiwan territories), India, Vietnam or Indonesia to the UK, US, Mexico, France, Spain, Slovakia, The Netherlands, Belgium, Luxembourg, Thailand, Malaysia, Poland or the Czech Republic.

With Twill, shipping has never been simpler.

Twill cible les petites et moyennes entreprises en France

La Haye, Pays-Bas – le 18 juin 2018Twill, un transitaire numérique, dont l’ambition est de simplifier le transport maritime, lance aujourd’hui des services à destination des entreprises qui importent en France des marchandises en provenance de Chine, d’Inde, du Vietnam et d’Indonésie.

Twill offre aux clients une visibilité de bout en bout en fournissant un accès en ligne rapide aux tarifs, la centralisation de tous les documents et une équipe de service client proactive qui tient les clients informés en continu.

Troels Stovring, le PDG de Twill ajoute : « Les petites et moyennes entreprises n’ont souvent pas les ressources nécessaires ni le temps de réserver leur expédition en employant la méthode à l’ancienne qui prend du temps. Elles ont besoin de se concentrer sur leur cœur de métier et de fournir un excellent service client à leurs propres clients. En offrant un processus d’opérations de transit très simple, Twill permet à ses clients de consacrer beaucoup moins de temps à leur gestion logistique. Nous sommes très heureux d’ouvrir la voie en développant de nouveaux outils numériques sur le marché français, et nos équipes (les « Twillers ») sont impatientes de répondre à notre première réservation française sur la plateforme ! »

Olivier Sainterent, PDG France et Israël chez Damco a déclaré : « Depuis 2010, nos opérations en France ne cessent de se développer, mais notre objectif est de conserver les petites et moyennes entreprises clientes. Nous comptons sur Twill pour nous aider à améliorer notre service à destination de ce segment en offrant un processus d’opérations de transit très simple et convivial. Par expérience, nous savons que le marché français est généralement perçu comme assez conservateur, mais Twill nous offre une excellente occasion d’encourager nos clients à se lancer dans l’aventure numérique. Nous sommes convaincus que c’est l’avenir des opérations de transit.»

Les clients peuvent maintenant effectuer une réservation pour importer en France directement sur le site web de l’entreprise : www.twill.net/sign-up-fr

 

Note à l’attention des rédacteurs:

Pour avoir des informations supplémentaires :
Claire Grant, Athene Communications
T : +44(0)1733 207344 | E : claire.grant@athene-communications.co.uk

À propos de Twill
Né de l’ambition de simplifier le transport maritime pour ses clients, Twill est un transitaire numérique. Créé en avril 2017, Twill vous permet de réserver, gérer et surveiller vos expéditions d’un clic sur un bouton, de l’établissement du devis jusqu’à la livraison en passant par la documentation.

S’appuyant sur l’expertise de son partenaire Damco, l’approche agile de Twill pour le développement des opérations de transit lui permet d’être réactif et de suivre l’évolution du marché. Les équipes dédiées au service client de Twill dans les pays d’origine et de destination simplifient le plus possible le processus.

Twill offre actuellement des services de transport maritime de conteneur complet de porte à porte, pour l’importation de marchandises en provenance de Chine (y compris Hong Kong et les territoires de Taïwan), d’Inde, du Vietnam ou d’Indonésie vers le Royaume-Uni, les États-Unis, le Mexique, la France, l’Espagne, la Slovaquie, les Pays-Bas, la Belgique, le Luxembourg, la Pologne ou la République tchèque.

Avec Twill, le transport maritime n’a jamais été aussi simple. www.twill.net

Twill targets small and medium sized customers in France

The Hague, NL – 18 June 2018 – Twill, a digital freight forwarder designed to make shipping simple, has today gone live for companies importing goods into France from China, India, Vietnam, and Indonesia.

Twill offers end to end visibility for customers by providing fast online access to pricing, all paperwork stored in one place, and a proactive customer care team keeping customers continuously up to date.

Troels Stovring, CEO of Twill added: “Small and medium customers often don’t have the resource or time to book their shipment in the old-fashioned, time-consuming way. They need to remain focused on their core business and provide excellent customer service to their own customers. By offering a very simple freight forwarding experience in Twill, they are enabled to do and typically spend much less time focused on their logistics. We’re excited to be leading the way in developing new digital tools in the French market, and our Twillers are looking forward to getting started – we can’t wait to fulfil our first French booking on the platform!”

Olivier Sainterent, CEO France and Israel at Damco commented: “We have seen significant growth in France year on year since 2010 but our challenge is retaining small and medium-sized customers. We fully expect that Twill will help us to better serve this segment by offering a very simple, easy to navigate freight forwarding experience. From experience, we know that the French market is generally seen as quite conservative but with Twill we have a huge opportunity to encourage our clients on their digital journey. We’re 100% convinced that this is the future of freight forwarding.”

Customers can now place a booking for import to France by visiting the company’s website: www.twill.net/sign-up

 

Notes to editor:

For more information:
Claire Grant, Athene Communications
T: +44(0)1733 207344 | E: claire.grant@athene-communications.co.uk

About Twill
Born out of a desire to simplify shipping for its customers, Twill is a digital freight forwarder. Launched in April 2017, Twill enables you to book, manage and monitor your shipments at the click of a button – from quotation and documentation right through to delivery.

Building on the expertise of its partner company Damco, Twill’s agile approach to the development of freight forwarding means that it can be responsive as the market continues to evolve. Dedicated Twill customer care teams at origin and destination countries make the process as simple as possible.

Twill currently serves full container load, ocean services from port to door, importing from China (including Hong Kong and Taiwan territories), India, Vietnam or Indonesia to the UK, US, Mexico, France, Spain, Slovakia, The Netherlands, Belgium, Luxembourg, Poland or the Czech Republic.

With Twill, shipping has never been simpler. www.twill.net

Damco pioneers industry-first digital freight forwarding platform – Twill in India

Deepens A.P. Moller Maersk’s vision to digitize the world’s shipping & logistics industry

• Currently being launched for FOB Imports from Asia. CIF export and import lanes to be live by Q318.
• Expected to transform the Indian shipping and logistics industry with its simple, easy to use interface, adding visibility and cost transparency.

Mumbai, India, June 04, 2018. DAMCO, part of A.P. Moller – Maersk, and one of the world’s leading providers of end-to-end supply chain management services, today announced the launch of Twill (www.twill.net), its new digital freight forwarding service into India. The new easy-to-use online platform provides greater control of shipments by offering instant price quotes and booking, transparency and tracking services, simplified paperwork and proactive customer care.

“The shipping and logistics industry today is filled with emails, phone calls and document-heavy processes which can lead to huge delays in getting quotes, a lack of flexibility to change routes mid-shipment, and a lack of transparency for customers in pricing, location data, and issue resolution. Twill, like the name suggests, is like a tightly woven fabric that consolidates different strands of the supply chain together to make shipping simple. Resonating with the Indian government’s ‘Digital India’ initiative, we truly believe this is the right time to go live in the country, and we’re excited to be paving the way for digitization in this industry,” explains Twill’s CEO Troels Stovring.

As per a study by Confederation of Indian Industry (CII), the indirect costs of Indian trade accrued from unreliable transport services and regulatory delays are as high as 38 – 47 percent of the total logistics cost which can be reduced by 8-10 percent by digitisation in the industry which will eventually boost India’s competitiveness and contribute additional revenues of up to US $5.5 billion annually (source: CII’s Stimulating India’s EXIM Growth). Industry digitization is an important pillar for growth and digital innovation is vital in revolutionizing global supply-chain management.

Below is a summary of Twill’s current core services:

Easy booking – Traditionally, the quotation and booking process can take 3 to 4 business days with back and forth communication. With Twill, 80% of bookings are quoted and completed within 3 minutes, in just a few clicks. 30% of them are even done within 1 minute.
Track & Trace – Visibility is a huge priority for Twill. The platform selectively displays major milestones to customers in real time. Internally, Twill uses more than 40 milestones for the customer care team to control the operation process and be ahead of any potential exceptions.
Centralized paperwork – Often in the shipping process, documents are late or wrong, potentially causing significant financial loss to customers. Twill facilitates the document flow in the process and gives transparency. The platform has more than 5,700 documents uploaded and flowing among different parties.
24/7 Customer Care – Exceptions are unavoidable in logistics sometimes. All customers want is to be well informed and taken care of, and Twill’s operation dashboard helps to do that. Combined with Twill’s people on the ground in each country in which the platform is live, customers can rest assured that the customer care team is always on top of exceptions and have expertise to minimize any possible impact.

About Twill
Twill currently serves full container load, ocean services from port to door, importing from China (including Hong Kong and Taiwan territories), India, Vietnam or Indonesia to the UK, Spain, Benelux, Poland, Mexico, the US, India or the Czech Republic. Being a partner to Damco, Twill can use the company’s existing footprint across the globe as it plans to expand its services across 15 more countries by this year.

About DAMCO
DAMCO, part of A.P. Moller – Maersk, is the world’s leading provider of freight forwarding and supply chain management services. DAMCO has been providing customers with transportation and logistics solutions that support the way they want to do business for more than 100 years.
In India, DAMCO was established in 1992 and has emerged to become the largest supply chain consolidator, largest export ocean freight player and on the rise in Airfreight (among top 20). DAMCO has 9 offices spread across 8 cities and more than 450 employees who move freight for customers in sectors like FMCG, retail, chemicals, lifestyle, technology and automotive. Get more information at www.damco.com

About A.P. Moller – Maersk
A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customers’ supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 76,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere – all over the world. Get more information at www.maersk.com

Press Contact
Cohn & Wolfe Six Degrees
Naina Shetty / Aditya Karlekar
+91-9819703379 / +91-9930933882
nainas@sixdegreespr.co.in/ adityak@sixdegreespr.co.in

Digital freight forwarder Twill celebrates first anniversary of making shipping simple

Maersk  start-up is now live in over 10 countries in just 12 months

The Hague, NL – 17 April 2018 – This week, Twill is celebrating its first anniversary following a year of rapid technology development for the digital freight forwarding platform. The company now operates in more than 10 countries, with ambitions to add 15 more countries to the platform in 2018.

Launched in April 2017, the idea behind Twill was to disrupt the freight forwarding industry, using the expertise and global footprint of partner company Damco (part of A.P. Moller – Maersk).

Troels Stovring, CEO of Twill commented: “When we started Twill, we were very excited about the opportunity of building a product from scratch. The platform exists to allow our customers to focus on their core business and leave us to handle their shipments, and we are striving to change the face of freight forwarding and make shipping simple in the digital world in which we live.”

Vincent Clerc, Chief Commercial Officer at Maersk commented: “With Twill, we are making shipping simple for our customers. We are unleashing a new-normal in an industry which is hungry for technological change and our reason for setting up Twill last year was down to the fact that digitalization is at the core of our vision to become the global integrator of container logistics, connecting and simplifying our customers’ supply chains – and that’s truly taking shape thanks to initiatives like Twill.”

Twill’s product journey so far

The original aim of the Twill platform was to allow customers to:

  • Place a booking instantly – 80% of bookings are completed within 3 minutes, and 30% within 1 minute
  • Create a central repository for storing all shipping paperwork – avoiding significant financial loss for customers through the process if documents are incorrect or missing
  • Receive instant notifications regarding the process of their shipment – minimizing the impact of exceptions

Historically, customers had to build up a relationship with multiple freight forwarders and actively follow up with them to get quotations and learn the progress of their shipment. The goal of Twill is to innovate this industry and improve the cumbersome process to ultimately make shipping simple.

“We have achieved a lot in the last 12 months, but the journey of Twill is far from finished – our ambitions are still high,” concluded Stovring. “In the coming months we are, for example, looking into enabling instant signup for new customers, undertaking deeper learning to further automate our operations, and exposing the Twill platform via web services so that other 3rd parties can integrate with Twill. There’s a lot of innovation still to come!”

Notes to editors:

So how does Twill work?

Once a customer has decided to use Twill for shipping their goods and has created a booking (the term used within Twill to indicate a shipment from source to destination), the counter-party will be requested to acknowledge the booking.

Once confirmed, the booking will be sent to the most appropriate carrier. From that moment on the freight forwarder, under the supervision of Twill, is responsible for delivering the goods to the destination.

In order to keep the customer well informed throughout the shipment, its progress is tracked via integration between the Twill system and that of the freight forwarder. Due to this coupling, Twill can notify the customer about the progress but also warn when action is required.

Such action could be, for example, confirming documents or uploading mandatory documents. By uploading all booking-related documents into the Twill system, tracking the notifications, conversations and acknowledgements, Twill implicitly builds up an audit trail that can be later consulted if there are any disputes regarding the shipment.

Tech features

And there are a number of specific features which set Twill apart from its competition:

  • Cloud-based solution – as Twill continues to expand into more and more countries around the globe, the platform must be able to sustain the load required on its performance. To guarantee this delivery, the platform consists of multiple distributed services, all deployed within the cloud. That means that Twill can scale dynamically when the need arises.
  • Data integration – in order to provide the best price and vessel schedules for its customers, Twill has to integrate a huge amount of data from a number of different sources. To manage this process, the Twill platform is constantly retrieving the prices and vessel schedules from different carriers and solving inconsistencies automatically without ‘manual’ intervention.
  • Avoiding bugs – like any complex software, unforeseen situations and bugs can be expected. To address this and minimize changes, all code that is written by Twill’s developers is verified by automated tests during the platform’s development cycles. If, even after all these pre-cautions, a bug occurs the development team is able to release fixes in just a couple of hours due to the fully-automated building and releasing of the platform.

Twill celebrates first anniversary of making shipping simple

Maersk digital freight forwarding start-up is now live in more than 10 countries

The Hague, NL – 16 April 2018 – This week, Twill is celebrating its first anniversary following a year of rapid technology development for the digital freight forwarding platform. The company now operates in more than 10 countries, with ambitions to add 15 more countries to the platform in 2018.

Vincent Clerc, Chief Commercial Officer at Maersk commented: “With Twill, we are making shipping simple for our customers. We are unleashing a new-normal in an industry which is hungry for technological change and our reason for setting up Twill last year was down to the fact that digitalization is at the core of our vision to become the global integrator of container logistics, connecting and simplifying our customers’ supply chains – and that’s truly taking shape thanks to initiatives like Twill.”

Troels Stovring, CEO of Twill also added: “When we started Twill, we were very excited about the opportunity of building a product from scratch. We have achieved a lot in the last 12 months and are making huge progress in making shipping simple, but the journey of Twill is far from finished – our ambitions are still high! We wanted to take this opportunity to reflect our product journey so far – where we started, how far we’ve come, and what lies ahead.”

Where we started

Before Twill was born, the team analyzed a lot of data – studying markets, competitors, conducting ideation sessions.

Troels comments: “Those exercises were helpful but they didn’t give us a concrete idea of what Twill would offer as a product. So we asked ourselves a fundamental question – ‘what problems will Twill solve?’ And the answers became clearer and clearer after we talked to customers.”

Twill’s first tradelane was China to the UK, and from interviews with customers it soon became apparent that shipping was perceived as hugely complicated in their world. After identifying common customer painpoints, Twill’s product vision and value proposition were created.

These conversations also set the number one rule of Twill’s product development – that at its heart, it would always be user-centric.

How far we’ve come

Soon after its initial launch, Twill saw success very quickly. And like every MVP (minimum viable product), as Twill grew the team saw bottlenecks of the product, and identified ways to fix those.

“In terms of customer needs, we have always kept communication open to our customers,” added Troels. “On average, we have around 10 formal customer interviews or testing sessions each month, as well as lot more phone and email conversations. We’re very proud that some of the key features we have developed, such as the most recent pre-booking feature, have all come from customer feedback.”

Today, Twill has four key features:

  • Easy booking – Traditionally, the quotation and booking process can take 3 to 4 business days with back and forth communication. With Twill, 80% of bookings are quoted and completed within 3 minutes, in just a few clicks. 30% of them are even done within 1 minute
  • Track & Trace – Visibility is a huge priority for Twill. The platform selectively displays major milestones to customers in real time. Internally, Twill uses more than 40 milestones for the customer care team to control the operation process and be ahead of any potential exceptions
  • Centralized paperwork – Often in the shipping process, documents are late or wrong, potentially causing significant financial loss to customers. Twill facilitates the document flow in the process and gives transparency. The platform has more than 5,700 documents uploaded and flowing among different parties
  • 24/7 Customer Care – Exceptions are unavoidable in logistics sometimes. All customers want is to be well informed and taken care of, and Twill’s operation dashboard helps to do that. Combined with Twill’s people on the ground in each country in which the platform is live, customers can rest assured that the customer care team is always on top of exceptions and have expertise to minimize any possible impact

What lies ahead

So far, Twill has gained a year’s experience handling Full Container Load (FCL), buyer-controlled freight business (FOB incoterm for example).

In its initial development Twill focused solely on developing the product for the needs of small and medium sized customers. Looking ahead in 2018, the company is ambitious about bringing the platform to more customers. Daisy Zhang, Twill’s Head of Product, explains three new additions to come:

“Firstly, we will expand our service offering into shipper-controlled freight business (CIF incoterm for example) and Less than Container Load (LCL) freight, as well as adding more countries.

“Secondly, we will expand our product to serve a certain group of big customers. We recently conducted some research on the needs of our larger customers, and found that some of them share the same painpoints as our current customer group. Evolving the platform based on their needs will also add huge value to our current customer group. We have a plan already in place to bring the platform to some larger customers this year.

“And last but not least, we will continue to improve the user experience as a continuous journey. With all that we have achieved in the last 365 days, we are already on high speed when it comes to development and will move quickly based on our previous experiences. Our focus is always on delivering value for our customers – and ultimately the measure of whether we are achieving that is if they would recommend us to others in making shipping simple.”

Benelux forms latest addition in Twill’s global expansion

The Hague, NL – 27 March 2018 – As part of Twill‘s rapid expansion plans, the company has this week added Benelux to the import countries available on its digital freight forwarding platform.

Twill prides itself on providing an online solution that is so simple and easy to use that it can take as little as 30 seconds to place a cargo booking. Building on the expertise of partner company Damco, Twill’s agile approach to freight forwarding means that the platform is constantly adapting as the market continues to evolve.

In 2018 the company plans to add more than 15  countries to its platform with the aim of opening up the digital freight forwarder to an even wider range of customers.

Troels Stovring, CEO of Twill commented: “Benelux is a hugely important market for us – not only is it our home-turf, it’s also home to the Port of Rotterdam, the largest port in Europe. That means that this latest expansion helps us to be seriously well-connected across Europe, ultimately enabling us to provide an even better, faster and more wide-ranging service for our customers.”

Naud Frese, Chief Commercial Officer, Benelux & Switzerland at Damco added: “Our customers are thrilled that we are introducing Twill into The Netherlands and Belgium to become one of the first freight forwarders with a digitized solution in this market. We’ve been looking at ways in which we can improve end-to-end visibility for our customers and manage logistics in a much more practical way. We can really disrupt the market with this cutting-edge technology – it will make waves in the industry and truly redefine the future of container logistics.”

Damco is the market leader in Supply Chain Management in Benelux, particularly in the retail and lifestyle vertical. Based in Rotterdam, the company operates warehouses in both the Netherlands and Belgium, offering a full-suit of SCM and freight forwarding services to help customers simplify their supply chain.

Customers based in Benelux can now ship with Twill from China, Vietnam, Indonesia or India – so if you’re looking for a platform that’s easy to use and offers a broad range of proactive milestones, sign up to make your first booking now: www.twill.net

 

ENDS

Notes to editor:

For more information:

Claire Grant, Athene Communications

T: 01733 207344 | E: claire.grant@athene-communications.co.uk

 

About Twill

Born out of a desire to simplify shipping for its customers, Twill is a digital freight forwarder. Launched in April 2017, Twill enables you to book, manage and monitor your shipments at the click of a button – from quotation and documentation right through to delivery.

Building on the expertise of its partner company Damco, Twill’s agile approach to the development of freight forwarding means that it can be responsive as the market continues to evolve. Dedicated Twill customer care teams at origin and destination countries make the process as simple as possible.

Twill currently serves full container load, ocean services from port to door, importing from China (including Hong Kong and Taiwan territories), India, Vietnam or Indonesia to the UK, Spain, Benelux, Poland, Mexico, the US or the Czech Republic.

With Twill, shipping has never been simpler.

Digital freight forwarder Twill enters the US

The Hague, NL – 15 March 2018 – Twill has announced that its digital freight forwarding platform has officially entered the US market. Driven by a desire for innovation and capitalising on Damco’s background in the industry, Twill offers a truly complete solution for customers.

In the context of a market facing rapid change and disruption, the digital nature of the Twill platform combined with Damco’s industry knowledge offers the US market a unique approach to freight forwarding.

The platform also provides access to a new type of customer – one that isn’t bound by traditional supply chain processes. Lucia Pinheiro, Area CEO US West Coast and Canada, Damco commented: “Twill provides us with a new, innovative approach to the market. It’s about time that the digital world is accepted in logistics, and we’re excited to have this opportunity to really shape the future of our industry.”

Jeremy T. Haycock, Area CEO US East Coast at Damco added: “Our industry has indeed changed dramatically over the last couple of years, and Twill provides us with an opportunity to really shift our operations. Also existing customers are enthusiastic about using Twill – the market is finally recognising that the new world is a digital one!”

Troels Stovring, CEO of Twill added: “Damco is already very big in the US market but Twill offers a fantastic differentiator. Not only does the platform improve the booking process by largely removing human error and making the entire process much more simple, but it also provides a personalised experience for our customers and they know that they have access to our proactive customer care team. We’re looking forward to seeing the change which this innovation will bring to the US market.”

Narin Phol, Regional CEO for the Damco Americas region concluded: “If you look at Twill’s customer promise, its aim is really to make things simple for the customer. The US is one of our biggest markets across the globe, and with Twill we can ultimately help our clients to become more efficient and allow them to get on with their core business. We have significant strengths with our technology in comparison to standalone platforms which don’t have Damco’s experience behind them – and that’s what will set us apart.”

Twill serves full container load, ocean services to the US from China, Vietnam, Indonesia and India. Sign up to place your booking here: www.twill.net

 

ENDS

Notes to editor:

For more information:

Claire Grant, Athene Communications

T: 01733 207344 | E: claire.grant@athene-communications.co.uk

About Twill

Born out of a desire to simplify shipping for its customers, Twill is a digital freight forwarder. Launched in April 2017, Twill enables you to book, manage and monitor your shipments at the click of a button – from quotation and documentation right through to delivery.

Building on the expertise of its partner company Damco, Twill’s agile approach to the development of freight forwarding means that it can be responsive as the market continues to evolve. Dedicated Twill customer care teams at origin and destination countries make the process as simple as possible.

Twill currently serves full container load, ocean services from port to door, importing from China (including Hong Kong and Taiwan territories), India, Vietnam or Indonesia to the UK, Spain, Poland, Mexico or the Czech Republic.

With Twill, shipping has never been simpler.