Twill brings the new standard of shipping to SMEs in Canada

The Hague, NL – 27 November 2018 – Twill, a digital shipping company with a mission to remove the logistical barriers of international trade, has announced that it is now open to customers shipping goods to and from Canada.

Targeted towards small and medium-sized enterprises (SMEs), Twill will now enable customers to book their shipment from a number of export countries for import into Canada, as well as exporting goods around the world. Users will gain access to booking, milestones and exceptions all at the click of a button – and that includes 24/7 customer service.

Art Singarajah, Squad Lead for the Americas at Twill, commented: “Small and medium-sized business is big in Canada – 99.8% of all businesses fit within this category according to BDC. They are vital to the success of Canada’s economy and we know that they are ready to adopt more and more digital ways of working. Until now, they have not been provided with the right solution for their shipping needs, and we hope to address that in a big way with Twill.”

One of Twill’s core offerings is the ability to provide a simple, easy way of shipping for those SMEs who ship up to 500 containers per year. Using Twill, they can spend their time focusing on growing their core business, rather than managing their supply chain.

Earlier this month Twill won the Customer Care award at the Global Freight Awards, hosted in London.

Troels Stovring, CEO of Twill added: “Twill’s Customer Care Ninjas work as one global team, united in helping customers across the world, and we’re very pleased that they’ve been recognised in this way. It’s our ambition that Twill becomes the new standard of simplicity and connectivity when it comes to offering freight services to small and medium-sized enterprises and good customer care is imperative to achieving that. Twill offers quick ability to book freight online 24/7 – and the Canadian market is more than ready for it!”

Customers can place a booking NOW for import to and export from Canada by visiting www.twill.net/sign-up

 

Notes to editor:

For more information:
Lejla Charif, A.P. Moller- Maersk
T: +45(0) 33 63 35 34| E: lejla.charif@maersk.com

About Twill
Born out of a desire to simplify shipping for its customers, Twill is a digital freight forwarder. Launched in April 2017, Twill enables you to book, manage and monitor your shipments at the click of a button – from quotation and documentation right through to delivery.

A Maersk innovation, Twill’s agile approach to the development of freight forwarding means that it can be responsive as the market continues to evolve. Dedicated Twill customer care teams at origin and destination countries make the process as simple as possible.

Twill currently serves full container load, ocean services from port to door, importing from China (including Hong Kong and Taiwan territories), India, Vietnam, Canada or Indonesia to the UK, US, Mexico, France, Spain, Germany, Denmark, Sweden, Slovakia, The Netherlands, Canada, Belgium, Luxembourg, Thailand, Malaysia, Vietnam, the UAE, Australia, New Zealand, Poland, the Czech Republic or Greater China.

With Twill, shipping has never been simpler.

Twill extends service offering

The Hague, NL – 8 November 2018Twill, a digital shipping company with the mission to remove the barriers of international trade, has announced that it has extended its service offering across Asia and the US, to include all Incoterms (International Commercial Terms), which regulate the deliveries of goods.

Users of the digital platform have access to instant online quotations and bookings on their preferred trade lanes at the click of a button, and Twill provides greater transparency in tracking cargo throughout the shipping process.

Since its launch in 2017, Twill has only offered Free on Board (FOB) incoterms for the booking of freight, where the conditions are controlled by the buyer. Today’s news sees significant expansion for the company to the other half of the market across Asia and the US, meaning that it is now also open to suppliers in the control of ocean freight serving all Incoterms.

Daisy Zhang, Product Manager at Twill commented: “When we started with Twill, we were setting out with a brand-new platform for our customers. Today’s announcement is a great example of our continued product evolution which we have co-created together with our customers.”

Troels Stovring, CEO of Twill concluded: “Over the years, China has typically had a reputation for exporting cheaper, lower-value goods. What we’re seeing now is a transition towards higher-value cargo being exported from China, meaning that suppliers are gaining more and more bargaining power between themselves and the buyer. They want to gain greater control over costs and opening up the Twill platform to enable them to do that will build on our promise to make shipping more simple. This is a trend which we have seen developing in other countries in Asia as well as the United States.”

This feature is currently available on Twill for export shipments from China (including Taiwan and Hong Kong), Vietnam, India, Malaysia, Indonesia, Thailand, and the US. It will be rolled out to the rest of the globe in due course.

The company is also announcing today the opening of four new service types for its customers – Door-to-Door, Door-to-Port, Port-to-Door, and Port-to-Port – available across the globe from today and ensuring maximum flexibility for customers.

 

Notes to editor:

For more information:
Claire Grant, Athene Communications
T: +44(0)1733 207344 | E: claire.grant@athene-communications.co.uk

About Twill
Born out of a desire to simplify shipping for its customers, Twill is a digital freight forwarder. Launched in April 2017, Twill enables you to book, manage and monitor your shipments at the click of a button – from quotation and documentation right through to delivery.

A Maersk innovation, Twill’s agile approach to the development of freight forwarding means that it can be responsive as the market continues to evolve. Dedicated Twill customer care teams at origin and destination countries make the process as simple as possible.

Twill currently serves full container load, ocean services from port to door, importing from China (including Hong Kong and Taiwan territories), India, Vietnam or Indonesia to the UK, US, Mexico, France, Spain, Germany, Denmark, Sweden, Slovakia, The Netherlands, Belgium, Luxembourg, Thailand, Malaysia, Poland, the Czech Republic or Greater China.

With Twill, shipping has never been simpler.

All ‘door-to-door’ combinations now available on Twill

The Hague, NL – 6 November 2018Twill, a digital shipping company with a mission to remove the barriers and reduce the complexity of international trade, has announced that all ‘door-port-port-door’ combinations are now available on its online platform.

Users of the digital platform have access to instant online quotations and bookings on their preferred trade lanes at the click of a button, and Twill provides greater transparency in tracking cargo throughout the shipping process.

Today’s announcement means that Twill now offers greater flexibility, more control and a wider variety of options for customers to determine how they wish to ship their goods, whether that’s door-to-door, door-to-port, port-to-door or port-to-port.

Daisy Zhang, Product Manager at Twill commented: “Our customers are the ones that drive our expansion and the development of the Twill platform. Everything we do is with the customer in mind and we always strive to provide them with that wow-factor in everything that we do. Today’s news means that they are now able to choose the service type they wish to use and make the booking suitable for their needs.”

Troels Stovring, CEO of Twill concluded: “Whenever we design a new feature for the Twill platform, we always keep simplicity at the front of our mind. We always minimise the extra time we add to the booking process with new features, we avoid using industry jargon, and we always keep our logic the same. Our announcement today means that we are now able to open up to a much bigger market and offer much more flexibility for our customers – all in a bid to keep shipping as simple as possible.”

These services are now available in all countries in which Twill operates across the globe.

The company is also announcing today the extension of its service offering to include all incoterms across Asia and the US, meaning that it is now also open to suppliers in those regions in the control of ocean freight.

 

Notes to editor:

For more information:
Claire Grant, Athene Communications
T: +44(0)1733 207344 | E: claire.grant@athene-communications.co.uk

About Twill
Born out of a desire to simplify shipping for its customers, Twill is a digital freight forwarder. Launched in April 2017, Twill enables you to book, manage and monitor your shipments at the click of a button – from quotation and documentation right through to delivery.

A Maersk innovation, Twill’s agile approach to the development of freight forwarding means that it can be responsive as the market continues to evolve. Dedicated Twill customer care teams at origin and destination countries make the process as simple as possible.

Twill currently serves full container load, ocean services from door to door, importing from China (including Hong Kong and Taiwan territories), India, Vietnam or Indonesia to the UK, US, Mexico, France, Spain, Germany, Denmark, Sweden, Slovakia, The Netherlands, Belgium, Luxembourg, Thailand, Malaysia, Poland, the Czech Republic, Australia, New Zealand, Portugal or Greater China.

With Twill, shipping has never been simpler.

Twill continues global expansion, adding six new countries to its digital platform

The Hague, NL – 29 October 2018Twill, a digital shipping company with a mission to remove the logistical barriers of international trade, has announced a host of new countries added to its platform – with Germany, Greater China, Australia, New Zealand, the UAE and Vietnam all now available as import options.

Twill adds value to the logistics process by providing customers with instant quotations as well as full transparency of the shipping process, simple document management and excellent reporting tools – and this latest expansion showcases Twill’s continuing growth.

Elsewhere, the addition of countries like Australia, New Zealand and the UAE see the platform enter new continents and emerging innovative markets. The introduction of Germany further strengthens Twill’s European offer – as well as providing a throwback to the six months spent in Berlin building the foundations of the platform right at the start of Twill’s journey.

Troels Stovring, CEO of Twill spoke about the expansion: “We’re excited to be expanding into these new regions that range from established markets to emerging innovative nations. I think it represents not only our ambition, but also the level of demand which is out there for a digital company like Twill. Over the last 18 months, since we launched, we have continued to take on feedback from our customers and what we’ve found is that the demand for digital solutions is high. It is often our users encouraging us to grow and driving our expansion – rather than the other way around!”

Troels concluded: “At Twill, our focus is always on removing hassle for our customers and adding value to their business, and our service is delivered by an exceptional customer care team. We’re looking forward to our continued growth, and have even more exciting developments in the works over the next year.”

Customers can book their shipment now by visiting the company’s website: www.twill.net/sign-up

 

Notes to editor:

For more information:
Claire Grant, Athene Communications
T: +44(0)1733 207344 | E: claire.grant@athene-communications.co.uk

About Twill

Born out of a desire to simplify shipping for its customers, Twill is a digital freight forwarder. Launched in April 2017, Twill enables you to book, manage and monitor your shipments at the click of a button – from quotation and documentation right through to delivery.

A Maersk innovation, Twill’s agile approach to the development of freight forwarding means that it can be responsive as the market continues to evolve. Dedicated Twill customer care teams at origin and destination countries make the process as simple as possible.

Twill currently serves full container load, ocean services from port to door, importing from China (including Hong Kong and Taiwan territories), India, Vietnam or Indonesia to the UK, US, Mexico, France, Spain, Germany, Denmark, Sweden, Slovakia, The Netherlands, Belgium, Luxembourg, Thailand, Malaysia, Australia, New Zealand, Vietnam, UAE, Poland, the Czech Republic or Greater China.

With Twill, shipping has never been simpler.

Digital freight forwarder Twill co-creates with Nordics customers

The Hague, NL – 13 September 2018Twill, a digital freight forwarder designed to make shipping simple, has extended its reach into the Nordics and is now operating in Denmark and Sweden.

The benefits of using an easy-to-use online platform like Twill are plenty – customers are able to gain control of their shipments and benefit from improved visibility at all stages in the process, with instant access as to what is happening where. In addition to providing greater transparency, Twill also offers instant price quotes and booking as well as simplified paperwork and proactive customer care. One of the platform’s key unique features is that the customers can be a part of its development. Co-creating with customers is a key part of how Twill develops and how new features are added, meaning that they play a vital role in shaping the future of the platform, and specific customer requests can be built on quickly.

Troels Stovring, CEO of Twill commented: “We’ve come a long way in just over 16 months, and Twill’s future is bright – we are continuously developing the platform in collaboration with our customers adding features that are most relevant and helpful for them. We have an enormous opportunity in the Nordics and we want to attract new customers to help us on our journey. We are bringing something totally new to the market which will transform the ways in which our customers will do business and we are excited to see how Twill continues to develop in this space.”

Ricco Poulsen, Chief Operations Officer for Nordics and Eastern Europe at Damco added: “The world is already becoming more and more digital around us, and with Twill we are challenging the fundamentals and changing perceptions in the freight forwarding industry. We want to be the market leader in digital solutions and our investment in this area will bring significant benefits to our small and medium customers, old and new. There are a number of ways in which Twill will continue to develop and support customers over the coming months, and we look forward to playing our part in that.”

Klaus Schroeder Pagh, Chief Commercial Officer for Nordics and Eastern Europe at Damco concluded: “The visibility that Twill provides means that our customers can see instantly what is happening where. And that includes everything from high-level milestones right down to identifying that a specific document is missing. Traditionally in freight forwarding, we are not used to that level of visibility – but Twill is leading the way here.”

As part of its ongoing global roll-out, Twill is now present in 19 countries around the world.

Customers can now place a booking to Denmark and Sweden by visiting the company’s website: www.twill.net/signup

 

Notes to editor:

For more information:
Claire Grant, Athene Communications
T: +44(0)1733 207344 | E: claire.grant@athene-communications.co.uk

About Twill

Born out of a desire to simplify shipping for its customers, Twill is a digital freight forwarder. Launched in April 2017, Twill enables you to book, manage and monitor your shipments at the click of a button – from quotation and documentation right through to delivery.

Building on the expertise of its partner company Damco, Twill’s agile approach to the development of freight forwarding means that it can be responsive as the market continues to evolve. Dedicated Twill customer care teams at origin and destination countries make the process as simple as possible.

Twill currently serves full container load, ocean services from port to door, importing from China (including Hong Kong and Taiwan territories), India, Vietnam or Indonesia to the UK, US, Mexico, France, Spain, Slovakia, The Netherlands, Belgium, Luxembourg, Thailand, Malaysia, Poland or the Czech Republic.

With Twill, shipping has never been simpler.

Twill changes brand affiliation from Damco to Maersk

The Hague, NL – 3 September 2018Twill, a digital freight forwarder designed to make shipping simple, today announced a change in its brand affiliation from ‘Damco’ to ‘Maersk’. Launched in April 2017, Twill was created as a ‘Damco innovation’ and operated as a partner with the freight forwarder and supply chain management company, which is part of A.P. Moller – Maersk. The realigning of the brand will make it possible to offer Twill to all Maersk customers, in line with the A.P. Moller – Maersk strategy to become a global integrator of container logistics offering end-to-end solutions.

The easy-to-use online Twill platform provides greater control of shipments by offering instant price quotes and booking, transparency and tracking services, simplified paperwork and proactive customer care.

“The Twill mission is to make shipping simple – as easy as booking airline tickets, a taxi or hotel – and we are just at the beginning of an exciting journey. To reach that vision it is critical for us to reach a wider market. The Maersk brand is highly recognized and leveraging that awareness will be of significant strategic advantage to us,” said Troels Stovring, CEO of Twill.

Vincent Clerc, CCO of Maersk, added: “Maersk is becoming an integrated company, delivering best-in-class services across customers’ entire value chain. With Twill we are offering small and medium-sized companies a simple and easy way of shipping their goods, providing them better control of their supply chains. We are excited to now be able to offer this service to customers across the Maersk business.”

A.P. Moller – Maersk has more than 114 years of history in global markets. Its scale will bring new opportunities to Twill; Twill will bring online innovation and simplicity to existing Maersk customers.

As of today, the Twill logo will be updated to position the brand as “a Maersk Innovation”. All shipping currently handled through Twill will continue to be operated by Damco.

Twill is a multi-carrier platform that will continue to freely choose between ocean carriers to provide customers with the best and most relevant solution besides its affiliation with Maersk, Twill and Damco.

For more information please contact:
Lejla Charif
Press Officer, A.P. Moller – Maersk
Lejla.charif@maersk.com
+45 33633534

About Twill
Born out of a desire to simplify shipping for its customers, Twill is a digital freight forwarder. Launched in April 2017, Twill enables you to book, manage and monitor your shipments at the click of a button – from quotation and documentation right through to delivery.Building on the expertise of its partner company Damco, Twill’s agile approach to the development of freight forwarding means that it can be responsive as the market continues to evolve. Dedicated Twill customer care teams at origin and destination countries make the process as simple as possible.

Twill currently serves full container load, ocean services from port to door, importing from China (including Hong Kong and Taiwan territories), India, Vietnam, Indonesia, Thailand and Malaysia to the UK, Spain, Poland, Mexico, United States, the Netherlands, Denmark, Norway, Germany, India, China (including Hong Kong and Taiwan territories) or the Czech Republic.

With Twill, shipping has never been simpler.

Digital freight forwarder enters Thailand and Malaysia

The Hague, NL – 25 June 2018 – Twill, a digital freight forwarder designed to make shipping simple, has today launched into Thailand and Malaysia, the latest import countries to be added to the online platform.

Driven by customer demand, Twill is now present in 17 countries after just 14 months of operation under partner company Damco. Instant quotations are available 24/7 and it takes just 30 seconds to place a cargo booking on the platform – which can all be done using the intuitive online dashboard.

Erry Hardianto, Thailand, Malaysia & Singapore Area CEO at Damco commented: “The market here is very much ready to accept this new way of freight forwarding. We’re seeing more and more companies willing to try this kind of technology every day and our customers have made it clear that they want to see greater innovation from Damco – Twill provides that in abundance and we’re excited to take our customers on the digital journey.”

Troels Stovring, CEO of Twill added: “The beauty of Twill is that it takes the complexity of shipping away from our customers. We’re one of the first to be serving these countries and our large global network means that we can deliver on what our customers – and shippers – are asking for. Both countries are growing very quickly and it’s impossible to ignore them. The time is now for us to make shipping simple.”

Customers can now place a booking from Thailand and Malaysia by visiting the company’s website: www.twill.net/sign-up

 

Notes to editor:

For more information:
Claire Grant, Athene Communications
T: +44(0)1733 207344 | E: claire.grant@athene-communications.co.uk

About Twill
Born out of a desire to simplify shipping for its customers, Twill is a digital freight forwarder. Launched in April 2017, Twill enables you to book, manage and monitor your shipments at the click of a button – from quotation and documentation right through to delivery.

Building on the expertise of its partner company Damco, Twill’s agile approach to the development of freight forwarding means that it can be responsive as the market continues to evolve. Dedicated Twill customer care teams at origin and destination countries make the process as simple as possible.

Twill currently serves full container load, ocean services from port to door, importing from China (including Hong Kong and Taiwan territories), India, Vietnam or Indonesia to the UK, US, Mexico, France, Spain, Slovakia, The Netherlands, Belgium, Luxembourg, Thailand, Malaysia, Poland or the Czech Republic.

With Twill, shipping has never been simpler.

Twill cible les petites et moyennes entreprises en France

La Haye, Pays-Bas – le 18 juin 2018Twill, un transitaire numérique, dont l’ambition est de simplifier le transport maritime, lance aujourd’hui des services à destination des entreprises qui importent en France des marchandises en provenance de Chine, d’Inde, du Vietnam et d’Indonésie.

Twill offre aux clients une visibilité de bout en bout en fournissant un accès en ligne rapide aux tarifs, la centralisation de tous les documents et une équipe de service client proactive qui tient les clients informés en continu.

Troels Stovring, le PDG de Twill ajoute : « Les petites et moyennes entreprises n’ont souvent pas les ressources nécessaires ni le temps de réserver leur expédition en employant la méthode à l’ancienne qui prend du temps. Elles ont besoin de se concentrer sur leur cœur de métier et de fournir un excellent service client à leurs propres clients. En offrant un processus d’opérations de transit très simple, Twill permet à ses clients de consacrer beaucoup moins de temps à leur gestion logistique. Nous sommes très heureux d’ouvrir la voie en développant de nouveaux outils numériques sur le marché français, et nos équipes (les « Twillers ») sont impatientes de répondre à notre première réservation française sur la plateforme ! »

Olivier Sainterent, PDG France et Israël chez Damco a déclaré : « Depuis 2010, nos opérations en France ne cessent de se développer, mais notre objectif est de conserver les petites et moyennes entreprises clientes. Nous comptons sur Twill pour nous aider à améliorer notre service à destination de ce segment en offrant un processus d’opérations de transit très simple et convivial. Par expérience, nous savons que le marché français est généralement perçu comme assez conservateur, mais Twill nous offre une excellente occasion d’encourager nos clients à se lancer dans l’aventure numérique. Nous sommes convaincus que c’est l’avenir des opérations de transit.»

Les clients peuvent maintenant effectuer une réservation pour importer en France directement sur le site web de l’entreprise : www.twill.net/sign-up

 

Note à l’attention des rédacteurs:

Pour avoir des informations supplémentaires :
Claire Grant, Athene Communications
T : +44(0)1733 207344 | E : claire.grant@athene-communications.co.uk

À propos de Twill
Né de l’ambition de simplifier le transport maritime pour ses clients, Twill est un transitaire numérique. Créé en avril 2017, Twill vous permet de réserver, gérer et surveiller vos expéditions d’un clic sur un bouton, de l’établissement du devis jusqu’à la livraison en passant par la documentation.

S’appuyant sur l’expertise de son partenaire Damco, l’approche agile de Twill pour le développement des opérations de transit lui permet d’être réactif et de suivre l’évolution du marché. Les équipes dédiées au service client de Twill dans les pays d’origine et de destination simplifient le plus possible le processus.

Twill offre actuellement des services de transport maritime de conteneur complet de porte à porte, pour l’importation de marchandises en provenance de Chine (y compris Hong Kong et les territoires de Taïwan), d’Inde, du Vietnam ou d’Indonésie vers le Royaume-Uni, les États-Unis, le Mexique, la France, l’Espagne, la Slovaquie, les Pays-Bas, la Belgique, le Luxembourg, la Pologne ou la République tchèque.

Avec Twill, le transport maritime n’a jamais été aussi simple. www.twill.net

Twill targets small and medium sized customers in France

The Hague, NL – 18 June 2018 – Twill, a digital freight forwarder designed to make shipping simple, has today gone live for companies importing goods into France from China, India, Vietnam, and Indonesia.

Twill offers end to end visibility for customers by providing fast online access to pricing, all paperwork stored in one place, and a proactive customer care team keeping customers continuously up to date.

Troels Stovring, CEO of Twill added: “Small and medium customers often don’t have the resource or time to book their shipment in the old-fashioned, time-consuming way. They need to remain focused on their core business and provide excellent customer service to their own customers. By offering a very simple freight forwarding experience in Twill, they are enabled to do and typically spend much less time focused on their logistics. We’re excited to be leading the way in developing new digital tools in the French market, and our Twillers are looking forward to getting started – we can’t wait to fulfil our first French booking on the platform!”

Olivier Sainterent, CEO France and Israel at Damco commented: “We have seen significant growth in France year on year since 2010 but our challenge is retaining small and medium-sized customers. We fully expect that Twill will help us to better serve this segment by offering a very simple, easy to navigate freight forwarding experience. From experience, we know that the French market is generally seen as quite conservative but with Twill we have a huge opportunity to encourage our clients on their digital journey. We’re 100% convinced that this is the future of freight forwarding.”

Customers can now place a booking for import to France by visiting the company’s website: www.twill.net/sign-up

 

Notes to editor:

For more information:
Claire Grant, Athene Communications
T: +44(0)1733 207344 | E: claire.grant@athene-communications.co.uk

About Twill
Born out of a desire to simplify shipping for its customers, Twill is a digital freight forwarder. Launched in April 2017, Twill enables you to book, manage and monitor your shipments at the click of a button – from quotation and documentation right through to delivery.

Building on the expertise of its partner company Damco, Twill’s agile approach to the development of freight forwarding means that it can be responsive as the market continues to evolve. Dedicated Twill customer care teams at origin and destination countries make the process as simple as possible.

Twill currently serves full container load, ocean services from port to door, importing from China (including Hong Kong and Taiwan territories), India, Vietnam or Indonesia to the UK, US, Mexico, France, Spain, Slovakia, The Netherlands, Belgium, Luxembourg, Poland or the Czech Republic.

With Twill, shipping has never been simpler. www.twill.net

Damco pioneers industry-first digital freight forwarding platform – Twill in India

Deepens A.P. Moller Maersk’s vision to digitize the world’s shipping & logistics industry

• Currently being launched for FOB Imports from Asia. CIF export and import lanes to be live by Q318.
• Expected to transform the Indian shipping and logistics industry with its simple, easy to use interface, adding visibility and cost transparency.

Mumbai, India, June 04, 2018. DAMCO, part of A.P. Moller – Maersk, and one of the world’s leading providers of end-to-end supply chain management services, today announced the launch of Twill (www.twill.net), its new digital freight forwarding service into India. The new easy-to-use online platform provides greater control of shipments by offering instant price quotes and booking, transparency and tracking services, simplified paperwork and proactive customer care.

“The shipping and logistics industry today is filled with emails, phone calls and document-heavy processes which can lead to huge delays in getting quotes, a lack of flexibility to change routes mid-shipment, and a lack of transparency for customers in pricing, location data, and issue resolution. Twill, like the name suggests, is like a tightly woven fabric that consolidates different strands of the supply chain together to make shipping simple. Resonating with the Indian government’s ‘Digital India’ initiative, we truly believe this is the right time to go live in the country, and we’re excited to be paving the way for digitization in this industry,” explains Twill’s CEO Troels Stovring.

As per a study by Confederation of Indian Industry (CII), the indirect costs of Indian trade accrued from unreliable transport services and regulatory delays are as high as 38 – 47 percent of the total logistics cost which can be reduced by 8-10 percent by digitisation in the industry which will eventually boost India’s competitiveness and contribute additional revenues of up to US $5.5 billion annually (source: CII’s Stimulating India’s EXIM Growth). Industry digitization is an important pillar for growth and digital innovation is vital in revolutionizing global supply-chain management.

Below is a summary of Twill’s current core services:

Easy booking – Traditionally, the quotation and booking process can take 3 to 4 business days with back and forth communication. With Twill, 80% of bookings are quoted and completed within 3 minutes, in just a few clicks. 30% of them are even done within 1 minute.
Track & Trace – Visibility is a huge priority for Twill. The platform selectively displays major milestones to customers in real time. Internally, Twill uses more than 40 milestones for the customer care team to control the operation process and be ahead of any potential exceptions.
Centralized paperwork – Often in the shipping process, documents are late or wrong, potentially causing significant financial loss to customers. Twill facilitates the document flow in the process and gives transparency. The platform has more than 5,700 documents uploaded and flowing among different parties.
24/7 Customer Care – Exceptions are unavoidable in logistics sometimes. All customers want is to be well informed and taken care of, and Twill’s operation dashboard helps to do that. Combined with Twill’s people on the ground in each country in which the platform is live, customers can rest assured that the customer care team is always on top of exceptions and have expertise to minimize any possible impact.

About Twill
Twill currently serves full container load, ocean services from port to door, importing from China (including Hong Kong and Taiwan territories), India, Vietnam or Indonesia to the UK, Spain, Benelux, Poland, Mexico, the US, India or the Czech Republic. Being a partner to Damco, Twill can use the company’s existing footprint across the globe as it plans to expand its services across 15 more countries by this year.

About DAMCO
DAMCO, part of A.P. Moller – Maersk, is the world’s leading provider of freight forwarding and supply chain management services. DAMCO has been providing customers with transportation and logistics solutions that support the way they want to do business for more than 100 years.
In India, DAMCO was established in 1992 and has emerged to become the largest supply chain consolidator, largest export ocean freight player and on the rise in Airfreight (among top 20). DAMCO has 9 offices spread across 8 cities and more than 450 employees who move freight for customers in sectors like FMCG, retail, chemicals, lifestyle, technology and automotive. Get more information at www.damco.com

About A.P. Moller – Maersk
A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customers’ supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 76,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere – all over the world. Get more information at www.maersk.com

Press Contact
Cohn & Wolfe Six Degrees
Naina Shetty / Aditya Karlekar
+91-9819703379 / +91-9930933882
nainas@sixdegreespr.co.in/ adityak@sixdegreespr.co.in