When can I expect to receive my credit note?
In order to get a credit note you would need to raise a dispute for your originally received invoice. In the case that we accept your dispute you can expect a credit note and a revised invoice.
Timelines
- When can I expect to receive my credit note?
- In order to get a credit note you would need to raise a dispute for your origina...
- When can I expect to receive my compensation?
- If you requested the compensation because we delayed the departure of your cargo...
- Do I need to pay before the release of the Bill of Lading?
- Yes, all relevant prepaid charges need to be paid before the Bill of Lading can ...
- When can I expect to receive my invoice?
- You will receive one or more invoices depending on the charges you are supposed ...
- When can I expect to receive a resolution to my dispute?
- If you have raised an invoice dispute, we shall get back to you with a resolutio...
- Do I need to pay before the release of my cargo?
- Yes, all relevant collect charges need to be paid before cargo can be released t...